FongoWorks Problem
FongoWorks Problem
Sorry if this is in the wrong section I am unable to post a question in the FongoWorks section.
I recently signed up for a fongoworks account. The issue I am having is that under "members" --> "call handling" the "direct to" field keeps reverting to a blank field even though I keep changing it to "My Voicemail" and selecting "Save Call Handling". If I logout and log back in the "direct to" field is now blank and the voicemail feature doesn't work. If I try calling the number it will just continuously ring without ever going to voicemail.
I recently signed up for a fongoworks account. The issue I am having is that under "members" --> "call handling" the "direct to" field keeps reverting to a blank field even though I keep changing it to "My Voicemail" and selecting "Save Call Handling". If I logout and log back in the "direct to" field is now blank and the voicemail feature doesn't work. If I try calling the number it will just continuously ring without ever going to voicemail.
Re: FongoWorks Problem
BUMP
No answers? How do I reach tech support I contacted them almost 2 weeks ago without an answer...
No answers? How do I reach tech support I contacted them almost 2 weeks ago without an answer...
Re: FongoWorks Problem
You can either try to send a PM to Fongo Support on the forum here, or send in a support ticket.
https://support.fongo.com/anonymous_requests/new
http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
Sorry I can't help more, I don't know much about that side of their services.
https://support.fongo.com/anonymous_requests/new
http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
Sorry I can't help more, I don't know much about that side of their services.
Re: FongoWorks Problem
Thanks for the link but its dead or there is a typo
https://support.fongo.com/anonymous_req ... ose&u=7852
"Oops.
The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.
Take me back to the home page"
https://support.fongo.com/anonymous_req ... ose&u=7852
"Oops.
The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.
Take me back to the home page"
Re: FongoWorks Problem
FYI I keep trying the support request it keeps getting ignored. Is there a phone number I can call or is it all vapourware?
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: FongoWorks Problem
Hi,nospam wrote:FYI I keep trying the support request it keeps getting ignored. Is there a phone number I can call or is it all vapourware?
Please send me a PM and I will call you.
remember- this is a Public Forum, personal account details should not be shared.
regards,
Re: FongoWorks Problem
It was actually 2 links, the one you posted was both of them put together.nospam wrote:Thanks for the link but its dead or there is a typo
Either way it looks like Fongo Support has picked this up now, so hopefully you will get some help there.
Sorry I couldn't help more.