Henri9009 wrote:Hi to all!
Everything use to work well until the PAP2T unit broke.
I've bought another one and my status is "Online", I have a tone, but when I try to make a call, I get "That password is not valid".
Can't receive calls neither, I get right away on the voicemail.
Thanks for your help!
Jake wrote:Mango wrote:Also, which mod moved a post about a password issue into a nearly two-month-old thread about no audio?
Wasn't me but I do know who it was......
Mango wrote:We forgive you.
h25590 wrote:I unplugged and replugged it in, also reset my modem and router, and there is still the red LED. How can I fix it so my freephoneline service works again?
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thanhdo wrote:Can someone help me about out call
i can receive call but can not make call?
Hitron CGN3
Datalink wrote:Call tech support and ask the CSR to disable the SIP/ALG setting of the modem.
If the CSR refuses to check or uncheck the function switch, or tries to direct you to the Techxpert support which is a pay service, terminate the call and send a private message to @CommunityHelps to disable the SIP/ALG. Include your modem MAC address and Cable Account Reference Number in the text area. The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number. This can be obtained by calling Customer support. You can then send that Reference Number, along with the modem MAC address to CommunityHelps. The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.
The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.
When that is confirmed as complete, reboot the modem to determine if disabling the SIP/ALG has remedied the problem.
ZOUAVE wrote:
all peoples are on fibermatic (free phone line, fongo etc) when he try to call my port-out numbers, the voice say (this account is not valid) the same message to a innactif phone numbers.
but all peoples call my from another provider work well.
Ed_tech wrote:What can be causing this?
lifeisfun wrote:Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)
Other account with different provider working fine
Anyone else?
Thanks
Mango wrote:What server are you using? That is not an IP that I recognize, though it seems to be near voip and voip3.
lifeisfun wrote:Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)
Liptonbrisk wrote:Mango wrote:What server are you using? That is not an IP that I recognize, though it seems to be near voip and voip3.
sip.fongo.com or voip.fongo.com = 208.65.240.160, which is not intended for use with freephoneline accounts.lifeisfun wrote:Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)
http://support.freephoneline.ca/entries ... redentials
"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."
There's a potential IP ban, possibly temporary, given the lack of a server response.
In ITSP Profile>>SIP, RegistrationPeriod needs to be 3600.
RegisterRetryInterval should be 120 (.pdf guide is wrong for this setting)
Refer to the pdf guide at viewtopic.php?f=15&t=16090.
I don't know whether your Freephoneline account is suspended due to using prohibited a SIP server.
Probably worth trying allowed SIP servers as outlined at http://support.freephoneline.ca/entries ... redentials.
If the same issue occurs, send in a ticket to check account status: https://support.fongo.com/anonymous_requests/new
Jake wrote:Next I would probably do a factory reset on the ATA and set it up again.
I don't have a 702 so I don't know what a fast busy signal means, but to me that would indicate it is not completely registered.
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