Can't receive incoming calls
-
- Just Passing Thru
- Posts: 4
- Joined: 06/06/2017
Can't receive incoming calls
Hi all, I am currently unable to receive calls. The person dialing my fongo number gets a automated message, "no input so far" eventually it just hangs up.
My fongo does not ring at all, please help thanks
My fongo does not ring at all, please help thanks
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Can't receive incoming calls
Hi,lakerstrong wrote:Hi all, I am currently unable to receive calls. The person dialing my fongo number gets a automated message, "no input so far" eventually it just hangs up.
My fongo does not ring at all, please help thanks
Did you setup your receptionist as described below?
https://youtu.be/AxLFH_Cfrm0
Please try and let us know.
-
- Just Passing Thru
- Posts: 4
- Joined: 06/06/2017
Re: Can't receive incoming calls
hi, the ting is i was setting up the call forwarding however i decided i didnt need it so i changed all the caller options to "empty route" and saved. now i cant get any incoming calls anymore
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Can't receive incoming calls
Hi,lakerstrong wrote:hi, the ting is i was setting up the call forwarding however i decided i didnt need it so i changed all the caller options to "empty route" and saved. now i cant get any incoming calls anymore
You will need to setup receptionist otherwise it will not work. This is a requirement.
I don't believe you can setup just follow me with no receptionist.
Best regards,
-
- Just Passing Thru
- Posts: 4
- Joined: 06/06/2017
Re: Can't receive incoming calls
strange because initially without setting up receptionist, i was able to receive calls. ever since i messed with the receptionist feature, incoming calls no longer work
- FONGO_jeff
- Site Moderator
- Posts: 43
- Joined: 08/29/2013
Re: Can't receive incoming calls
Fongo Works is not intended to be a call forwarding service. Initially when you setup the account and do not configure the receptionist it will forward to the cell phone in which you signed up for (we will look at changing this), but once you set up your receptionist the service works as intended and you must record your receptionist greeting otherwise the caller will be presented with a blank receptionist greeting.lakerstrong wrote:strange because initially without setting up receptionist, i was able to receive calls. ever since i messed with the receptionist feature, incoming calls no longer work
-
- Just Passing Thru
- Posts: 4
- Joined: 06/06/2017
Re: Can't receive incoming calls
ok well this isnt very user friendly i need to delete this account and sign up for a regular account however my email is now locked to this. i need to use that email for my new account please advise
- FONGO_jeff
- Site Moderator
- Posts: 43
- Joined: 08/29/2013
Re: Can't receive incoming calls
You could put in a support ticket to have your account deleted so that you could sign up again. Just an FYI though, account that have not completed the setup of their receptionist will be considered abandoned/incomplete and will be terminated at some point.lakerstrong wrote:ok well this isnt very user friendly i need to delete this account and sign up for a regular account however my email is now locked to this. i need to use that email for my new account please advise