message "8UM1" when calling my phone number?!

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sdion
Just Passing Thru
Posts: 2
Joined: 10/11/2017

message "8UM1" when calling my phone number?!

Post by sdion »

Hi

When I call my fongo phone number, i'm getting the message "8UM1", "...your call cannot be completed as dialed, please check your number, and dial again"

please help!

Thanks
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lustucru
Technical Support
Posts: 208
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: message "8UM1" when calling my phone number?!

Post by lustucru »

I googled this error message and found an old post stating tthe number you called in Canada starts with +xx instead of +1. Are you using a cell phone or an ATA with a dial plan prefix?

When using a cell phone, the universal dial plan is +countrycode and phone number (aka for Montreal +514-xxx-xxxx).

There is no recent post on Google about this message.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: message "8UM1" when calling my phone number?!

Post by Fongo Support »

lustucru wrote:I googled this error message and found an old post stating tthe number you called in Canada starts with +xx instead of +1. Are you using a cell phone or an ATA with a dial plan prefix?

When using a cell phone, the universal dial plan is +countrycode and phone number (aka for Montreal +514-xxx-xxxx).

There is no recent post on Google about this message.
Hi,

Seems to me this is a porting issue.

I hope it will get resolved soon.
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