Clearpointel "Down" https://www.clearpointel.ca/

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Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/19/2017

Clearpointel website https://www.clearpointel.ca/ is now pointing to fongo website https://support.fongo.com/hc/en-us/requests.
I just wanted to know is there away to retrieve the OLD SIP information? The reason is...I purchased a unlock key "several years ago" and it's actually one of my main numbers at home. I have altogether 3 numbers (2 with Freephoneline 1 with Clearpointel).
I used to be able to go to Clearpointel website anytime (until today) and get my sip info by logging into the website and putting in my credentials BUT now I can't seem to do that!
This could be good also for others who are in the same situation.
Thanks.

Sincerely,
Funkytown
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Funkytown
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Posts: 456
Joined: 04/01/2010
SIP Device Name: Grandstream HT-502
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Router: KW5262C15A
Smartphone Model: ChatR

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby bridonca » 10/20/2017

I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes.
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bridonca
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Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Fongo Support » 10/20/2017

bridonca wrote:I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes.

Hi,

That is correct.

Please open a ticket and it will be resolved.

http://fongo.help/submit
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Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/21/2017

Fongo Support wrote:
bridonca wrote:I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes.

Hi,

That is correct.

Please open a ticket and it will be resolved.

http://fongo.help/submit


Thank You, I submitted the info.
Just waiting for a response.
--------------------------------------------------------------
ImageTechnical phone issues... please open a new support ticket click hereImage
ImageVolunteers on this forum will never ask for your username or password by PM/Email.Image
User avatar
Funkytown
Technical Support
 
Posts: 456
Joined: 04/01/2010
SIP Device Name: Grandstream HT-502
ISP Name: Cik Telecom
Computer OS: Windows 7
Router: KW5262C15A
Smartphone Model: ChatR

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/22/2017

All Done, Thank You!
--------------------------------------------------------------
ImageTechnical phone issues... please open a new support ticket click hereImage
ImageVolunteers on this forum will never ask for your username or password by PM/Email.Image
User avatar
Funkytown
Technical Support
 
Posts: 456
Joined: 04/01/2010
SIP Device Name: Grandstream HT-502
ISP Name: Cik Telecom
Computer OS: Windows 7
Router: KW5262C15A
Smartphone Model: ChatR

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Fongo Support » 10/22/2017

Funkytown wrote:All Done, Thank You!

Hi,

Glad you got it working!

Have a good weekend!
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Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/22/2017

Fongo Support wrote:
Have a good weekend!



You too!
--------------------------------------------------------------
ImageTechnical phone issues... please open a new support ticket click hereImage
ImageVolunteers on this forum will never ask for your username or password by PM/Email.Image
User avatar
Funkytown
Technical Support
 
Posts: 456
Joined: 04/01/2010
SIP Device Name: Grandstream HT-502
ISP Name: Cik Telecom
Computer OS: Windows 7
Router: KW5262C15A
Smartphone Model: ChatR


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