can't do long distance to morocco

[adil.saar]

hello
i have freephoneline as home phone connected to cisco linksys since a long time without any problem
just today i added 5$ to my account and when i would make call to morocco its doesn t go through just three bip after call ended..
i tried with home phone number and cellular phone both are not working.
i already charged 5$ 1 year before and it worked without any problem.
i tried to call USA and FRANCE and it works only morocco i can t.
any help will be appreciate ..

[Liptonbrisk]

Here's the proper international dialing format: https://www.howtocallabroad.com/results ... to=morocco.

1. Login at https://www.freephoneline.ca/callLogs
2. Select the current month, and click "submit."
a) Do you see the number you dialed?
b) Is it entered properly, according to the above format?
c) Is there any associated error message listed? Any details?

If the number was entered correctly, and if you're still having problems (especially if no one else responds further here), open a support ticket at https://support.fongo.com/hc/en-us/requests/new.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852.
Provide the full phone numbers that you're attempting to reach when submitting the ticket and also when sending a private message.

Allow at least 24hrs for a response.

[adil.saar]

thats what i got
21253764xxxx 0:00 Jul 16, 2018 10:52:02 AM Jul 16, 2018 10:52:02 AM Invalid number format (incomplete number) Proper $ 0.00
21269966xxxx 0:00 Jul 16, 2018 10:52:31 AM Jul 16, 2018 10:52:31 AM Invalid number format (incomplete number) WANA MOBILE $ 0.00
21253786xxxx 0:00 Jul 16, 2018 10:53:13 AM Jul 16, 2018 10:53:13 AM Invalid number format (incomplete number) Proper $ 0.00


i already called home before without any issue
0 11 212 and morocco phone number
no idea whats the prob

[Liptonbrisk]

It's not a good idea to post full phone numbers, including your FPL number. You're opening yourself up to privacy problems and nuisance calls. I've edited your post.

Again, if the number was entered correctly, open a support ticket at https://support.fongo.com/hc/en-us/requests/new.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852.
Provide the full phone numbers that you're attempting to reach when submitting the ticket and also when sending a private message.

The problem could be a carrier issue, or FPL could be blocking the call.