Everything has been working fine with my HT502 and Rogers. CGN3 modem, for years.
I just upgraded my Rogers internet package and therefore needed a new Rogers modem. It is a CODA-4582.
However, since upgrading I cannot get me HT502/FPL working. I have be able to get it to the point where Outgoing calls are fine , but incoming calls can only be heard from one side... the incoming side.
I have
- disabled SIP ALG in the modem settings
- tried port range forwarding
- Tried enabling Stun server
- configuring for voip4.freephoneline.ca:6060
Nothing seems to make any difference.
Any help is appreciated !
Cannot hear anything on incoming calls
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Cannot hear anything on incoming calls
1) I see you have a Linksys router. You should also try disabling SIP ALG in it: https://www.youtube.com/watch?v=sPnknsUMdIc.mmcgarri wrote: I have
- disabled SIP ALG in the modem settings
Ensure your ATA is connected to your Linksys router. Connect all devices to your linksys router.
2) Enable bridge mode in the CODA-4852:
CODA-4852 instructions are the same as CGN3.
Doing this bypasses the firewall and all router features in the CODA-4582, including SIP ALG (which is a good thing), so make sure you're connecting all LAN devices to your Linksys router so that they're protected.
Port forwarding is a security risk and shouldn't be required. Only port forward when all else fails.tried port range forwarding
Disable all port forwarding.
That shouldn't be necessary either. Using STUN is an additional point of failure in the event the STUN server drops.Tried enabling Stun server
I realize the following PDF guide is for a different Grandstream ATA model, but some settings should be similar. For those that are, check to ensure that your settings match the ones listed in this PDF guide:
http://forum.fongo.com/viewtopic.php?f= ... 839#p74000.
Remember that proper device reboot order is always modem-->router (wait for Wi-Fi SSIDs to populate first)-->ATA
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Just Passing Thru
- Posts: 10
- Joined: 12/09/2014
- SIP Device Name: HT502
- ISP Name: Rogers Cable
- Computer OS: Windows 7 / Android
- Router: Linksys WRT350N
Re: Cannot hear anything on incoming calls
So it appears to have been fixed by changing to voip3.freephoneline.ca.
But thank you for your help. If it acts up again I will troubleshoot further using the steps you provided.
But thank you for your help. If it acts up again I will troubleshoot further using the steps you provided.
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Cannot hear anything on incoming calls
Remaining on voip3.freephoneline.ca may get your account suspended. Officially, the word used is "will" and not "may."mmcgarri wrote:So it appears to have been fixed by changing to voip3.freephoneline.ca.
https://support.freephoneline.ca/hc/en- ... redentials
"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."
voip3.freephoneline.ca is intended for testing purposes only--or for those who receive explicit permission to use it. Using it for an extended period may get your account banned. However, if using voip3.freephoneline.ca does work, you should open up a ticket with support and let them know that you can't get two-way audio any other way: https://support.fongo.com/hc/en-us/requests/new. Request a "forced registration" in your ticket.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
The only Proxy servers customers are allowed to use are voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060 (which is used to circumvent SIP ALG issues).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.