Recover fongo when switch from iphone to Android

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.

Recover fongo when switch from iphone to Android

Postby Dulce Rojo » 09/11/2018

I just got a new Samsung, I used to have an iphone. But can't access to my fongo number from my new phone, I downloaded the app but doesn't recognize my account. Help!
Dulce Rojo
One Hit Wonder
 
Posts: 1
Joined: 09/11/2018
SIP Device Name: Samsung J6

Re: Recover fongo when switch from iphone to Android

Postby bridonca » 09/12/2018

Set up a new Fongo account on your Samsung with another email address, then PM support, and see if you can swap numbers.
User avatar
bridonca
Technical Support
 
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Recover fongo when switch from iphone to Android

Postby Jake » 09/12/2018

This is an Apple thing. Accounts made on IOS devices are locked to IOS devices unfortunately. The reverse is not true luckily so when you make an account on Android you will also be able to use it on an IOS device.

See this help page for instructions of what to do in your case (the first NOTE), or do as above .
https://support.fongo.com/hc/en-us/arti ... e-devices-
User avatar
Jake
Technical Support
 
Posts: 2823
Joined: 10/18/2009


Return to Community Support

Who is online

Users browsing this forum: No registered users and 5 guests