Iphone 5s IOS version: 12.0.1, fongo version 3.10.4.14, background app refresh activated for fongo
Iphone 6 IOS version : 11.3 , Fongo version: 3.10.4.14, background app refresh activated for fongo
Router: Dlink DIR-1935, private wifi network, no firewall, checked the router for options and none seem that they would help. Both phone are top-prioritized in the QoS options in the router
This has been bugging me a while. The phones almost never ring on incoming calls. When people call us, we get a missed call notification a couple minutes later. When people leave messages, we sometimes get the message on the app a couple days later. I've set up email forwarding for messages because we couldn't rely on the app.
I can live with not getting the messages in app since there is a work around, but the no ringing is starting to bother me. I love the app, but these are serious flaws. Text messages also often come in a couple days late.
Is there anything I can do on my part to fix this, or is anyone else having these issues? Is it the app?
thanks.
Iphone 5s and 6 never ring on incoming calls.
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- Just Passing Thru
- Posts: 13
- Joined: 02/12/2015
- SIP Device Name: iphone 5s
- Firmware Version: IOS 10.1.1
- ISP Name: Bell fibe 25 internet
- Computer OS: osx yosemite
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Iphone 5s and 6 never ring on incoming calls.
Hi,fullpampers wrote:Iphone 5s IOS version: 12.0.1, fongo version 3.10.4.14, background app refresh activated for fongo
Iphone 6 IOS version : 11.3 , Fongo version: 3.10.4.14, background app refresh activated for fongo
Router: Dlink DIR-1935, private wifi network, no firewall, checked the router for options and none seem that they would help. Both phone are top-prioritized in the QoS options in the router
This has been bugging me a while. The phones almost never ring on incoming calls. When people call us, we get a missed call notification a couple minutes later. When people leave messages, we sometimes get the message on the app a couple days later. I've set up email forwarding for messages because we couldn't rely on the app.
I can live with not getting the messages in app since there is a work around, but the no ringing is starting to bother me. I love the app, but these are serious flaws. Text messages also often come in a couple days late.
Is there anything I can do on my part to fix this, or is anyone else having these issues? Is it the app?
thanks.
Have you tried to disable SIP ALG on your router?
http://support.dlink.ca/FAQView.aspx?f= ... 93Pw%3d%3d
Reference from Dlink support FAQ
http://support.dlink.ca/ProductInfo.aspx?m=DIR-1935
Give it a try...
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- Just Passing Thru
- Posts: 13
- Joined: 02/12/2015
- SIP Device Name: iphone 5s
- Firmware Version: IOS 10.1.1
- ISP Name: Bell fibe 25 internet
- Computer OS: osx yosemite
Re: Iphone 5s and 6 never ring on incoming calls.
Just disabled it, thanks!
I’ll see if it helps and report back.
I’ll see if it helps and report back.
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- Just Passing Thru
- Posts: 13
- Joined: 02/12/2015
- SIP Device Name: iphone 5s
- Firmware Version: IOS 10.1.1
- ISP Name: Bell fibe 25 internet
- Computer OS: osx yosemite
Re: Iphone 5s and 6 never ring on incoming calls.
just did a test, calling one phone with the other, and it didn't ring.
In the ALG configuration I have:
PPTP: Enabled
IPSec (VPN):Enabled
RTSP: Enabled
SIP: Disabled.
All other options for firewall are disabled
In the ALG configuration I have:
PPTP: Enabled
IPSec (VPN):Enabled
RTSP: Enabled
SIP: Disabled.
All other options for firewall are disabled
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Iphone 5s and 6 never ring on incoming calls.
Hi,fullpampers wrote:just did a test, calling one phone with the other, and it didn't ring.
In the ALG configuration I have:
PPTP: Enabled
IPSec (VPN):Enabled
RTSP: Enabled
SIP: Disabled.
All other options for firewall are disabled
Send me a PM with your number and I will check it.
Thanks,