Voicemail Notification Delay
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- Just Passing Thru
- Posts: 24
- Joined: 03/11/2014
- SIP Device Name: Fongo Desktop
- Firmware Version: 3.2.7
- ISP Name: DSL
- Computer OS: Win10
Voicemail Notification Delay
When someone calls a Fongo Mobile number, the notification of a new call in Calls History in Fongo Mobile app for Android is immediate, regardless whether the call was connected or not. But when a Voicemail is left, it may take 5+ min to get New Voicemail notification on Fongo Mobile. Why is that, and is there a way to change the time delay to minimal or immediate notification once the voicemail is left? At times a call is missed, and must be returned right away, if you can listen to the voicemail promptly.
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- Quiet One
- Posts: 28
- Joined: 04/02/2018
- SIP Device Name: Google Pixel 2 XL
- ISP Name: DSL/LTE
Visual voicemail receipt delay
Are other users experiencing a delay when someone leaves a voicemail on your Fongo mobile line? I find it typically takes anywhere between 5-15 minutes after the message is left before I receive a mobile notification, and have access to listen through the visual voicemail feature. If I call the voicemail line as a phone call I of course have access to listen immediately, but there's nothing telling me I've actually received it until I get the mobile notification.
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Voicemail Notification Delay
The notification delay helps to reduce server traffic/congestion and is intentional.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.