Please, in the future, specify the brand and model ATA that you're using. I had to look through your previous posts to find out that you have an OBi202. Even if I have responded to you in the past, it's impossible for me to remember everyone's devices.
AmisParcGatineau wrote:
Since we switched to Free Phone Line, every now and then we fall on an answering machine / voicemail where we can't leave a message. We hear beeps while trying to leave one (and we've had confirmation that our messages are not recorded).
Either your ATA or an ATA (or some device/fax machine) connected to the answering machine of the person you’re trying to reach has triggered a fax event. Some device is expecting a fax call instead of a voice call. That's why you're hearing beeping.
If the issue is on your end, possibly your ATA's firmware needs to be updated. There was a bug in an older firmware version. That bug is described at (if you're going to update firmware, there's no need to follow the instructions listed in the following link):
viewtopic.php?f=15&t=18805#p75333.
A newer firmware version has fixed this issue. I would suggest updating firmware to version 3.2.2 (Build: 5921EX). The downloadable firmware file is found at
http://www.obitalk.com/forum/index.php? ... 2#msg95322. This is the file you need.
Manual firmware update instructions are found at
http://www.obitalk.com/forum/index.php?topic=9.0. The files being linked to in that post are old firmware files. Do not use them.
I accept no responsibility for failed firmware updates.
If updating firmware does not resolve your issue, then you can try following the instructions listed at
viewtopic.php?f=15&t=18805#p75333.
If that also doesn't work, you could try disabling the FAX Event codec in your ATA. Ideally, you shouldn't have to do that.
If the problem is not on your end, and if you know that the person you are calling also has an Obihai OBi2xx series ATA, that person may also need to update firmware.
If the person you’re trying to reach, instead, has a fax machine you could ask that person to temporarily turn it off.
If none of the above works, I'm out of ideas.