I couldnt login to my account

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shawnchen06
One Hit Wonder
Posts: 1
Joined: 02/04/2019

I couldnt login to my account

Post by shawnchen06 »

Hi Support,

I couldnt login to my account, I got wrong username or password error. I am pretty sure the password is right, and when I tried reset my password, I am told my account is invalid. Would you please help?

Thanks

Shawn
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Liptonbrisk
Technical Support
Posts: 2770
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: I couldnt login to my account

Post by Liptonbrisk »

You'll need to open a support ticket: https://support.fongo.com/hc/en-us/requests/new.
Select "My Account Inquiry" for the final issue type.

If your account was deleted, visit https://support.freephoneline.ca/hc/en- ... t-deleted-.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: I couldnt login to my account

Post by Jake »

Also remember Fongo and FPL are to be thought as different companies. Make sure you are logging into the site as the logins are not interchangeable

https://www.freephoneline.ca/login

https://account.fongo.com/login/
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