serotonin wrote:I am not sure if there is an unreported outage or it's just me.
I’m not having an issue.
https://status.fongo.com/By the way, how did you determine your account is blocked?
After 2 years of service my phone number suddenly stopped working today. My Voip Unlock Key configuration is also missing from
https://www.freephoneline.ca/showSipSettings. I thought the unlock keys do not expire. Even if that is the case I have not received any notifications.
They don’t expire.
1) You might want to ensure you’re logged into the right account (perhaps you used a different email address before).
2) Also,
a)Dial ***1. Enter the IP address you hear into a web browser.
b)Log into the ATA (default username and password are "admin" without quotation marks).
c)Navigate to Status-->System Status-->SP(FPL) Service Status
What does the registration status indicate?
3) Proper device reboot order is always modem—>router (wait for it to be fully up with wi-fi SSIDs broadcasting first)—>ATA
(in that order). Try rebooting devices
4) To ensure you’ve configured your ATA properly, follow the PDF guide fully:
viewtopic.php?f=15&t=18805#p73839.
Obihai’s default configuration (at Obitalk.com) profile for Freephoneline can lead to problems, as outlined on pages 5 to 6 of the PDF guide.
It is long weekend so I presume support will not be able to investigate it till Tuesday.
Unfortunately, I suspect that’s true.
You’d have to submit a ticket and wait for a response:
https://support.fongo.com/hc/en-us/requests/new.
Choose “my account inquiry” for the final issue type.