Liptonbrisk wrote:
3. If incoming calls still don't work, the problem is the Bell Hub, which isn't just a modem. It's a modem/router combo, and it's the router portion of the device that's causing problems.
In the ATA, use PPPoE to bypass NAT issues/SIP ALG in the Bell Hub.
jarfgames wrote: Wondering if there is something server-side going on here? .
jarfgames wrote: Again, I have no idea why this is happening since I have not changed my ISP recently, using the same router and ATA with no recent changes to any settings.
Liptonbrisk wrote:jarfgames wrote: Again, I have no idea why this is happening since I have not changed my ISP recently, using the same router and ATA with no recent changes to any settings.
NAT corruption in routers and UDP timeout issues can occur without consumers doing anything.
I'll test with voip.freephoneline.ca for the next hour to see if I encounter issues. I wasn't using that server.
Liptonbrisk wrote:With respect to potential Telus issues to voip.freephoneline.ca, try using WinMTR: https://winmtr.en.uptodown.com/windows. Test to voip.freephoneline.ca when the problem occurs. If you see bad jitter (large fluctuations between each successive ping), then that could be indicative of a larger issue. During large ping spikes, incoming calls will drop to voicemail.
jarfgames wrote:At the moment, I am using to Telus Fibre internet (since Dec 2018)
jarfgames wrote:Here is the output from voip.freephoneline.ca:.
Liptonbrisk wrote:jarfgames wrote:At the moment, I am using to Telus Fibre internet (since Dec 2018)
I hope you have whatever they gave you running in bridge mode so that you're bypassing the router portion of the device they gave you. Or do PPPoE login using your router, and have your ATA connected to it. Doing PPPoE login using your router bypasses the router portion of the device that Telus gave you.
jarfgames wrote:Liptonbrisk wrote:
Yes, I had them put it on bridge mode from day 1. I suppose it’s possible something could have somehow reset itself on the Telus modem. Will check later. Thanks again.
Liptonbrisk wrote:
I'll test with voip.freephoneline.ca for the next hour to see if I encounter issues. I wasn't using that server.
jarfgames wrote:Here is the output from voip.freephoneline.ca:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| db.fongo.com - 0 | 34 | 34 | 76 | 77 | 81 | 77 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
And just for fun, here is voip4.freephoneline.ca:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| host-162-213-111-21.static.295.ca - 0 | 41 | 41 | 67 | 67 | 68 | 68 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Both seem relatively steady, I think (not sure if the number of pings I ran is statically significant enough to qualify as a "full test".
jarfgames wrote:Thanks. I will play around a bit more tonight with some of your suggestions. Like you said, worst case I will just stick with the voip4 server. Perhaps that solution will also work for the person whose thread I appear to have hijacked! As always, thanks for your help.
jarfgames wrote: I am wondering if at some point recently Telus pushed out an update to their modems
mjazster wrote:Thank you so much for all of your replies. I will try out your suggestions tonight and will update this post once I have done that to let you know if I was able to resolve the problem.
Also the Bell supplied modem/router is Home Hub 2000 and not 200 as mentioned in my post.
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