Please don't post about the same issue in multiple threads. Troubleshooting becomes confusing when responses are in different areas. Thank you.
For reference, your ATA's configuration guide is located at
http://forum.fongo.com/viewtopic.php?f= ... 206#p64088. Please double check your settings.
If you've recently switched to a DSL (or Bell) service with a modem/router combo, you may be better suited performing PPPoE login using your SPA112.
You would need to login to your ATA and navigate to Network Setup-->Basic Setup-->Internet Settings-->Internet Connection type (PPPoE). You'll need your username and password credentials from your ISP.Proper device reboot order is always Modem-->router (wait for Wi-Fi SSiDs to populate first)--> and finally ATA.
A hub is a modem/router combo. So device reboot order would be Hub (wait for Wi-Fi SSiDs to populate first)-->ATA if you're not using your own router.
Typically it's far better to have your own router with strong QoS functions and a restricted cone NAT firewall,
disable whatever SIP ALG feature is enabled in the router, and stick whatever modem/router combo your ISP gives you into bridge mode. For Bell Hubs, visit
http://forums.redflagdeals.com/please-s ... r-1993629/.
Follow the following steps, carefully, step by step. Answer questions when asked.
1) What brand and model modem are you using?
2) What brand and model router are you using?
3) When you login in at
https://www.freephoneline.ca/showSipSettings what does SIP Status state?
If you want to receive calls, SIP Status needs to show "connected".
Registration is required for incoming calls. Registration is not required for outgoing calls.
Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration.
4) What does SIP User Agent indicate at
https://www.freephoneline.ca/showSipSettings? Do you recognize the device that's listed? If you don't, you may have been hacked.
5) Log into your ATA
6) a) Navigate to Voice-->Line (choose the one used for FPL) -->SIP settings.
Change SIP Port to a random number between 30000 and 60000. Do this for security reasons. If you've already chosen a random number in this range, choose a new one.
b) Navigate to Voice-->Line (choose the one used for FPL) -->Proxy and Registration-->Register Expires needs to be 3600 seconds
Submit settings.
7) Navigate to Voice-->SIP-->NAT Support Parameters
Make these changes:
a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes
Submit settings.
This helps to ensure RTP audio packets are being sent to your public WAN IP address as opposed to somewhere in space (LAN IP address). Not enabling these settings can cause 1-way audio problems when using Freephoneline.
8) Navigate to Voice-->SIP-->SIP Timer Values (sec)-->Reg Retry Intvl should be 120 seconds
Change to 120 seconds.
Submit settings.
9) If you have DSL service with a dsl modem/router combo, do PPPoE login (you'll need your ISP's username and password credentials) using your SPA112 to circumvent potential NAT and SIP ALG issues in the modem/router combo, and save settings. Then reboot devices in order listed above.
The settings should be found under Network Setup-->Basic Setup-->Internet Settings-->Internet Connection Type (Choose PPPoE). Test with an incoming call. If everything works, don't bother with steps 5 to 7.
10) Alternatively, In your SPA112, Navigate to Voice-->Line (FPL)-->Proxy and Registration-->change proxy to voip4.freephoneline.ca:6060
Again, this is done to circumvent buggy SIP ALG features in routers. In some cases these features are forced on in routers and modem/router combos or gateways with no way for the customer to disable them.
11) Save settings.
12) Reboot devices: Modem-->router (wait for Wi-Fi SSiDs to populate first)--> and finally ATA. Retest with an incoming call.