daveregmacdougall wrote:As stated everything worked fine before update.
A lot of people don't realize that NAT associations in routers can become corrupted without users doing anything, even if everything worked fine before.
However, the issue could be on FPL's end because I still see a "degraded performance" status at
https://status.fongo.com/.
I was on voip3.freephoneline.ca
Please be advised that you can have your account suspended for using that server.
https://support.freephoneline.ca/hc/en- ... redentials"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."
If you're going to test using it, test briefly.
Modem is an Arris Surfboard SB6141 and router is a Linksys E1200. Both have latest firmware upgrades and SIP ALG is turned off on router.
Okay, please double check that in your E1200, under Administration-->Advanced features, that SIP ALG is, indeed, off.
Calls to landlines and cell numbers (Virgin mobile and Telus ) only have one way audio. ( they hear me but I can't hear them ) Also voicemail no longer works. Phone just rings and never goes to voicemail.
Voicemail bugs, as far as I can tell, are still being worked on.
1. Login to your router. Double check that in your E1200, under Administration-->Advanced features, that SIP ALG is, indeed, off.
2. Login to your SPA122
3. In your SPA122, Navigate to Voice-->Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000. Do this for security reasons. And doing this can also help to reset a corrupted NAT association between your router and ATA. This is not the source of your 1-way audio issue though.
4. In your SPA122, Navigate to the Voice-->SIP-->NAT Support Parameters, and make sure that the following settings are enabled:
a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes
Save settings.
Step 4 is extremely important since it helps to ensure RTP audio packets are being directed to your WAN IP address instead of somewhere completely useless, such as a LAN IP.
5. Navigate to Voice-->SIP-->SIP Timer Values (sec)-->Reg Retry Intvl should be 120 seconds
(This is just a failed registration retry timer that won't help with your problem, but that's what the setting should be for Freephoneline. It wasn't included in older setup guides for your ATA).
6. Use Proxyserver voip4.freephoneline.ca:6060
download/file.php?id=1742 (look at page 4 of the .pdf). It doesn't matter that you're not using a Rogers Hitron gateway; this server works for everyone.
7. A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.
8. Test again.
I'm assuming people paying the $4.95 /month are having the same issues if we are all on the same platform or is this just their way of forcing us to pay ?
No to both questions. I'm not with Fongo Home Phone. I am a Freephoneline customer. I have access to multiple Freephoneline numbers, and I'm not experiencing any issue involving Freephoneline and Telus numbers in the Greater Toronto area. I'm doubtful that Fongo Home Phone customers would inherently be having problems (other than voicemail related issues) since I'm not having problems.
The only issue I'm currently experiencing is not receiving VMI (voicemail waiting indication/notification).