I am a new fongo customer and received notification yesterday that my old number could be ported and I could set up my HT801 and start using it. I have a similar problem to some others I've seen where outgoing calls get a busy signal and incoming calls go straight to voicemail. I have tried every troubleshooting option I could find on the Fongo website and read a lot of posts but I am not sure if in my case the problem is with the way my device was configured or with my own modem and wifi router. I don't think I have the skill to figure it out myself from the different articles I've seen.
So I guess my actual question is: how long did it take for people to get a response from Fongo support when you have had problems? I don't mind waiting for help but since it's my first time I have no clue as to how long I should expect it to take -it's already been over a day since I submitted a ticket and haven't heard anything back other than the automated response.
Thanks & if you have a quick fix idea let me know (but I think I really need help directly from Fongo support - hope they will get back to me soon).
Kristine