Can't get rid of "New Voicemail" in CID

[Erft]

Hi. I have voice mail again, but today "New Voicemail" appeared in my CID and I can't get it to go away.
I have checked my voice mail and there were 3 messages, one from last week, and two from yesterday. I've already listened to these from my email, so I listened to them again and deleted them through my phone.

It still says "New Voicemail". The dial tone is rapid beeps.
I checked again. No new voicemails.

I have Voicemail to Email set to "Copy".
Edit 1:33am, 18 March 2020: Voicemail (in Settings) used to be set to"Forward", but I changed it to "Copy" when my voicemail stopped working, and this got voicemail working again. I have just switched it back to "Forward", but the "New Voicemail" message as the CID display persists, as does the stuttering dial tone.

Q: Anyone know how to fix this?

Q: Are the problems with voicemail being addressed in the system changeover?

[hanke]

I have the same stutter tone on the line all day. This morning I got a voicemail notification that had been rec'd the 5th of March. I listened/deleted it and stutter tone remains as of this writing. I am sure this is all related to the Degraded Performance for Voicemail Services as indicated on the Status of Services page.

I suspect we will just have to wait it out, till they can correct the problem. The only fix is for the system to be corrected and really nothing else one can do on their end that I am aware of.

If you have this problem as well as myself, I am sure there are many others as well.

[Jake]

The voicemail system has never really been that good.
I set ours to forward the message to email that way I don't have t deal with the MWI

[Erft]

The voicemail system has never really been that good.
I set ours to forward the message to email that way I don't have t deal with the MWI

I haven't had any trouble with voicemail since I set up Freephoneline in 2012. February of this year is the first time I've ever had trouble with it, ever. Because I had no voicemail whatsoever in February, someone else had said to set Voicemail to Email -> "Copy", so I did. Just changing the number of rings from 5 to 4 got it going again, but I thought, Why Not? That seems to have been a mistake on my part. I've just set Voicemail back to "Forward", where I had it before but "New Message" but the stuttering dial tone persist...what a pain.

[htchtc]

Same here. I have 2 lines set up with a Cisco Spa122 VOIP adapter for years without issues. Only since middle of March 2020, one line began experiencing the problem of "New Voice Mail" message, but no message is left on the FPL server - same problem as described in this forum thread. With my Panasonic handset, pressing # key until a beep sound will clear the "New Voice Mail" message. But soon after each call out or after receiving a call, that "New Voice Mail" message re-appears.
Strangely, the second line (a different VOIP number, which is also set up with the same physical Spa122 adapter) doesn't encounter the new voice mail waiting problem. Both Line 1 and Line 2 settings seem to be the same (except for the VOIP phone number).

[htchtc]

Same problem I am started experiencing since the past 2 or 3 weeks (since mid-March 2020) with one of 2 lines - "New Voice Mail" message displays on Panasonic handset's LCD, but there is no message left on the FPL server. I have 2 lines (2 phone numbers, i.e. 2 FPL lifetime keys) hooked up to one VOIP adaptor (Cisco Spa122) for 5+ years. Only one line encounters the problem (this is the first such problem since I started using FPL), the other line doesn't have the "New Voice Mail" problem.

Pressing # key on Panasonic handset does clear the message. But "New Voice Mail" re-appears after each call-out or after each call-in with Line 1. No issue with Line 2.

[Liptonbrisk]

If you deleted voicemail from FPL's account portal, it's possible you triggered a bug: http://forum.fongo.com/viewtopic.php?f= ... 75&p=74844.

Otherwise, you'll probably have to wait for the voicemail "degraded performance" status to clear first at https://status.fongo.com/.

[htchtc]

The problem is no longer occurring for the past several days. I am guessing FPL/Fongo likely implemented a fix to the server bug (as user Liptonbrisk mentioned it might have been a system software bug).

[Erft]

5 April 2020. Yay! I, too, have found that as of today, the problem has resolved!

6 April 2020. No, it's back after I made changes to settings after calls started going directly to voicemail as of the 4th. I made the changes, got the phone ringing again, but the dialtone and CID problems returned.