Yes, this is a problem. I'm one of the lucky ones, I guess - mine is set up, but I cannot change the words that it says. I also cannot record the message myself. Clicking "record" doesn't actually call my phone to let me record it. Overall, this whole situation is making me distrust using Fongo Works for my business phone system. Bad time for Google Voice to launch in Canada.
Here was the update I received on April 28, 2020:
Fongo Works Greetings NOTICE
Hi, we're are currently experiencing an issue with the system that generates the greetings. This may cause your system to give you the error "No input so far". The Issue should be resolved by the end of the week. At that time you will be able to generate your greetings and upload them into the system.
We apologize for any inconvenience this may have caused.
Fongo Support
Unsurprisingly, May 1 (& 2 & 3, depending on what you think of as "end of the week") came and went. No fix. I requested an update on Monday and was summarily ignored. We're nearly at the end of the subsequent week, and it's still not working for me, and my support ticket is dormant.
I also don't see any indication of an outage on their systems page, although their support is apparently "out".
New user. Frustrated right now. Giving these guys the benefit of the doubt, but what has everyone else gotten on this issue? Maybe daylight is the best disinfectant.