can't do long distance to morocco

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can't do long distance to morocco

Postby adil.saar » 07/16/2018

hello
i have freephoneline as home phone connected to cisco linksys since a long time without any problem
just today i added 5$ to my account and when i would make call to morocco its doesn t go through just three bip after call ended..
i tried with home phone number and cellular phone both are not working.
i already charged 5$ 1 year before and it worked without any problem.
i tried to call USA and FRANCE and it works only morocco i can t.
any help will be appreciate ..
adil.saar
Just Passing Thru
 
Posts: 2
Joined: 07/16/2018
SIP Device Name: linksys
ISP Name: dsl

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Re: can't do long distance to morocco

Postby Liptonbrisk » 07/16/2018

Here's the proper international dialing format: https://www.howtocallabroad.com/results ... to=morocco.

1. Login at https://www.freephoneline.ca/callLogs
2. Select the current month, and click "submit."
a) Do you see the number you dialed?
b) Is it entered properly, according to the above format?
c) Is there any associated error message listed? Any details?

If the number was entered correctly, and if you're still having problems (especially if no one else responds further here), open a support ticket at https://support.fongo.com/hc/en-us/requests/new.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: ucp.php?i=pm&mode=compose&u=7852.
Provide the full phone numbers that you're attempting to reach when submitting the ticket and also when sending a private message.

Allow at least 24hrs for a response.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 784
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: can't do long distance to morocco

Postby adil.saar » 07/16/2018

thats what i got
21253764xxxx 0:00 Jul 16, 2018 10:52:02 AM Jul 16, 2018 10:52:02 AM Invalid number format (incomplete number) Proper $ 0.00
21269966xxxx 0:00 Jul 16, 2018 10:52:31 AM Jul 16, 2018 10:52:31 AM Invalid number format (incomplete number) WANA MOBILE $ 0.00
21253786xxxx 0:00 Jul 16, 2018 10:53:13 AM Jul 16, 2018 10:53:13 AM Invalid number format (incomplete number) Proper $ 0.00


i already called home before without any issue
0 11 212 and morocco phone number
no idea whats the prob
adil.saar
Just Passing Thru
 
Posts: 2
Joined: 07/16/2018
SIP Device Name: linksys
ISP Name: dsl

Re: can't do long distance to morocco

Postby Liptonbrisk » 07/16/2018

It's not a good idea to post full phone numbers, including your FPL number. You're opening yourself up to privacy problems and nuisance calls. I've edited your post.

Again, if the number was entered correctly, open a support ticket at https://support.fongo.com/hc/en-us/requests/new.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: ucp.php?i=pm&mode=compose&u=7852.
Provide the full phone numbers that you're attempting to reach when submitting the ticket and also when sending a private message.

The problem could be a carrier issue, or FPL could be blocking the call.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 784
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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