I was charged for local Calgary call

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I was charged for local Calgary call

Postby sub0 » 08/02/2018

I have been using freephoneline with an Obihai since 2013. In July I called Calgary utility Enmax's local # 4033102010. Checked my call log today, and noticed freephoneline had charged me for that call, and deducted my worldwide balance.

Not able to raise a support ticket as this issue doesn't fall into the list of supplied issue type.

Any idea how to raise call charge issue to freephoneline?
sub0
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Re: I was charged for local Calgary call

Postby Liptonbrisk » 08/02/2018

sub0 wrote:
Not able to raise a support ticket as this issue doesn't fall into the list of supplied issue type.



Visit https://support.fongo.com/hc/en-us/requests/new.

Select VoIP Unlock Key-->World Credits Inquiry for the issue type.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: ucp.php?i=pm&mode=compose&u=7852.

Also post at viewtopic.php?f=10&t=5418. That thread is monitored.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: I was charged for local Calgary call

Postby sub0 » 08/02/2018

Thank you!
Have submitted a ticket following the infor you provided. The $0.54 charged for the 25 min call isn't a big deal. Just want to make sure some technical problems don't continue causing local calls within a "free call" city to incur long distant charges going forward.
sub0
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SIP Device Name: Obihai110
ISP Name: Shaw Cable

Re: I was charged for local Calgary call

Postby Fongo Support » 08/02/2018

sub0 wrote:Thank you!
Have submitted a ticket following the infor you provided. The $0.54 charged for the 25 min call isn't a big deal. Just want to make sure some technical problems don't continue causing local calls within a "free call" city to incur long distant charges going forward.

Hi,

What was the number you dialed? My guess is that you called a 310 number.

Regards,
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Re: I was charged for local Calgary call

Postby lustucru » 08/03/2018

Got the same problem a few years ago after dialing local Bell Canada number (310-BELL, 514-310-BELL) and was charged for a long distance call to Terrence (California).

If the called company has a toll free number (1-800...), use it as an alternative.
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Re: I was charged for local Calgary call

Postby sub0 » 08/03/2018

Thanks to all who replied.
Just to close off this topic - Yes, the number xxx-310-xxxx was the problem.
So, don't order pizza on your fp phone :D
sub0
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SIP Device Name: Obihai110
ISP Name: Shaw Cable

Re: I was charged for local Calgary call

Postby Liptonbrisk » 08/04/2018

Sorry, I didn't recognize the 310 prefix until it was mentioned.
https://support.freephoneline.ca/hc/en- ... -be-called
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 754
Joined: 04/26/2010
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ISP Name: Cable
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Re: I was charged for local Calgary call

Postby lustucru » 08/04/2018

FYI, I just want to mention that the problem occurs also with other carriers. I was charged for a call to Terrence (California) when I dialed 310-BELL from my Fido cell.
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Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0


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