Cannot receive calls from one particular telephone number

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Cannot receive calls from one particular telephone number

Postby thegemhorn » 12/12/2018

I have been a Fongo customer for one month approx. I have had problems with my Internet due to issues originating with my ISP. The internet appears to be stable for the moment. In the last week my one remaining problem is that my daughter cannot call my house from her Home Phone. She appears to be the only person who has problems with calling me. I have rebooted my Fongo adaptor and my daughter has no special status or blockage on transmitting her number.
Any ideas?
thegemhorn
Just Passing Thru
 
Posts: 4
Joined: 12/12/2018
ISP Name: Bell DSL
Computer OS: Windows 10
Router: Bell 1000

Re: Cannot receive calls from one particular telephone numbe

Postby Liptonbrisk » 12/13/2018

Have you ported a number into Fongo Home Phone recently? If so, you may want a wait a day or two for porting information to update to all carriers.

Is your daughter using a VoIP service? The issue may be on her end. Tell her to look for a feature called "SIP ALG" in her router and try disabling it. If the router was issued by her ISP, tell her to contact her ISP to help her get SIP ALG disabled. If she's not having problems calling any other number, then SIP ALG is unlikely to be the issue.

Otherwise, I suggest submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. In the ticket, provide your daughter's phone number. It could be a carrier issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 991
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Cannot receive calls from one particular telephone numbe

Postby thegemhorn » 01/21/2019

Fongo Support helped me resolve this incoming issue.
The problem lies with my ISP. The ISP very quickly reviewed my account and corrected the issue from their end. Probably a software/transla6tion problem with my account.
thegemhorn
Just Passing Thru
 
Posts: 4
Joined: 12/12/2018
ISP Name: Bell DSL
Computer OS: Windows 10
Router: Bell 1000

Re: Cannot receive calls from one particular telephone numbe

Postby Liptonbrisk » 01/21/2019

I'm glad your situation is resolved. Thank you for reporting back.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 991
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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