Ticket #329630 - This Account Number is Not Valid

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Ticket #329630 - This Account Number is Not Valid

Postby RHungerschafer » 12/17/2018

I have never received any reply regarding this matter. On 13-Jun-2016 I purchased World Credits and on 14-Apr-2017 I purchased VOIP Unlock yet my number was activated due to inactivity.

I am missing calls and would like my number and my account reactivated as soon as possible. I have even offered to purchase more World Credits, but nobody at Fongo will return my calls or even send an email.

Your assistance,is greatly appreciated.
RHungerschafer
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Re: Ticket #329630 - This Account Number is Not Valid

Postby Liptonbrisk » 12/17/2018

Send a private message to Fongo Support with your ticket number: ucp.php?i=pm&mode=compose&u=7852.

Officially, they don't respond to tickets on the weekend:
"business hours are 9AM-4PM EST, Monday to Friday excluding holidays"
https://support.fongo.com/hc/en-us

By the way, VoIP unlock key accounts are never subject to deletion due to inactivity: https://support.freephoneline.ca/hc/en- ... t-deleted-.
Something else is going on.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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