Grandstream HT801...

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Grandstream HT801...

Postby Barryere » 01/03/2019

Hello,

I am trying to log into the Grandstream HT801 but it tells me the info I give it is invalid.

I looked on Grandstream's website and Fongo and both places say the admin password is by default "admin".

I am using Firefox and the Grandstream device is connected to my TP Link router which my computer is also wired to.

Help...?
Barryere
Just Passing Thru
 
Posts: 5
Joined: 01/03/2019
SIP Device Name: Grandstream HT801
ISP Name: TekSavvy Cable
Computer OS: Windows 10
Router: TP Link Archer C2300

Can't log into grandstream ht801

Postby Barryere » 01/03/2019

Title says it all..

Default password "admin" does not work. It tells me my credentials are invalid.
Barryere
Just Passing Thru
 
Posts: 5
Joined: 01/03/2019
SIP Device Name: Grandstream HT801
ISP Name: TekSavvy Cable
Computer OS: Windows 10
Router: TP Link Archer C2300

Re: Grandstream HT801...

Postby Liptonbrisk » 01/05/2019

You can try a factory reset: https://support.fongo.com/hc/en-us/arti ... eam-HT-801.

If the issue persists, you'll need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Their business hours are 9AM-4PM EST, Monday to Friday excluding holidays, and I typically allow 2 business days for a response.
Check your spam folders to ensure a response has not been received.

If no response is received after two business days, send a private message to Fongo Support with your ticket number included in the message: ucp.php?i=pm&mode=compose&u=7852.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 991
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Grandstream HT801...

Postby Barryere » 01/08/2019

I sent in a support ticket only to be given an unacceptable answer; Fongo DOES NOT give you ACCESS to your VOIP device that YOU AS A CUSTOMER PAID FOR WITH YOUR OWN MONEY.

I once had some respect for Fongo but unfortunately it seems one of few good things about Fongo is its call quality.

I am not impressed, with Fongo or any service.
Barryere
Just Passing Thru
 
Posts: 5
Joined: 01/03/2019
SIP Device Name: Grandstream HT801
ISP Name: TekSavvy Cable
Computer OS: Windows 10
Router: TP Link Archer C2300

Re: Grandstream HT801...

Postby Liptonbrisk » 01/08/2019

Barryere wrote: Fongo DOES NOT give you ACCESS to your VOIP device that YOU AS A CUSTOMER PAID FOR WITH YOUR OWN MONEY.


They do if you stop using the service (port out, for example) and submit a ticket requesting that the device not be tied to their provisioning server. Afterwards, the ATA can then be used with any BYOD (Bring Your Own Device) SIP service provider. Otherwise, Fongo Home Phone does control provisioning of the service on the ATA (it's not a BYOD service); the user doesn't. Conversely, Freephoneline is a BYOD service, and users configure their own devices.

The password should work, however, for firmware updates. Otherwise, I'm not sure what the point is in publishing that the password is "admin": https://support.fongo.com/hc/en-us/arti ... ream-HT801.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 991
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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