General Questions

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General Questions

Postby mantas » 01/20/2019

Kind of new to this, got some general questions to confirm some things

1. What is the process of porting my existing cell number? Is there a cost associated with it, and how long does it generally take?

2. Is the number I port locked to this service or if I want to go to another cell provider later on would I be able to port that same number to them and take it with me?

3. How large is the voice mail inbox size/ how many messages?

4. Would I be able to make an account, buy credits, use it for a month with a new number to test everything out, then when I'm ready, port over my existing cell number onto the same account without having to rebuy a subscription?

5. Will my account be deleted due to inactivity, not having sufficient credits, or any other reason? For example if I decided to port my number and for one month I use just the free voice service without texting, will that cause any issues? Is there any possible case of a ported number being deleted in any circumstances ever?

6. If I run out of texting credits, how will that affect the app? Will I still be able to read previous text messages and just not be able to send/receive new ones?

7. Is there any support phone numbers, live chats, or any other methods available to contact you in the event of an urgent issue?
mantas
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Re: General Questions

Postby bridonca » 01/20/2019

mantas wrote:Kind of new to this, got some general questions to confirm some things

1. What is the process of porting my existing cell number? Is there a cost associated with it, and how long does it generally take?

It costs $25, and the port should take a couple of days, but it can take a couple of weeks.

mantas wrote:2. Is the number I port locked to this service or if I want to go to another cell provider later on would I be able to port that same number to them and take it with me?

There is nothing stopping you from porting out.

mantas wrote:3. How large is the voice mail inbox size/ how many messages?

Not sure, you can opt to send voice mail to email, which is limited to the size of the email account.

mantas wrote:4. Would I be able to make an account, buy credits, use it for a month with a new number to test everything out, then when I'm ready, port over my existing cell number onto the same account without having to rebuy a subscription?

I would not buy anything at first. Everything you need to test out the service is free. You can get a free phone number, and make phone calls with the free service. When happy, you can then port in, or buy credits.

mantas wrote:5. Will my account be deleted due to inactivity, not having sufficient credits, or any other reason? For example if I decided to port my number and for one month I use just the free voice service without texting, will that cause any issues? Is there any possible case of a ported number being deleted in any circumstances ever?

If you port in and pay the $25, your account will not be deleted because of inactivity. The free numbers get deleted because of inactivity, if you are porting in, that will not apply to you.

mantas wrote:6. If I run out of texting credits, how will that affect the app? Will I still be able to read previous text messages and just not be able to send/receive new ones?

When your texting package subscription runs out, you will be able to receive texts, just not send them.

mantas wrote:7. Is there any support phone numbers, live chats, or any other methods available to contact you in the event of an urgent issue?

You can submit a ticket to Fongo. Bluntly, if you need a lot of hand holding, I am not sure this is the best service for you. On the flip side, there is usually not much support needed.
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