No more support for Free Phone Line?

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 No more support for Free Phone Line?

Postby OverDrive » 04/11/2019

I just got an email from Fongo ....

We are urging you to switch to Fongo Home Phone service since we will no longer be supporting Free Phone Line. Your service with Free Phone Line will not be interrupted, however if you require technical support, we will not be offering it, essentially leaving you on your own.

Make the switch to Fongo Home Phone


with a link that points to
https://www.fongo.com/switch-from-freep ... promotion/

This seems like a marketing ploy as from what I recall, there is currently no support for FPL anyways - it's all community based.

Comments anyone?
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No more support for Free Phone Line

Postby f_laplante » 04/11/2019

I have receive a email from Fongo saying to move on to Fongo 4,95$ per month service. They argued they will no more support this service (see image capture of this image attached to this message.

I’m quite sure I DON’T understand what will happens after April 19th? No where on free phone line.ca they explain anything about this announcement and they still sell sip ?!?

Anything to add?
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Re:  No more support for Free Phone Line?

Postby f_laplante » 04/11/2019

Same interrogation here... and no announcement on web site. Seems like everything is as usual!!?!
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Re:  No more support for Free Phone Line?

Postby Liptonbrisk » 04/11/2019

f_laplante wrote: Seems like everything is as usual!!?!


Yes. There's just a deal available for anyone who wants to switch to Fongo Home Phone.

It seems reasonable to believe that a number of people, including myself, would never switch to a non- BYOD (bring your own device) VoIP service. If there were ever a threat to introduce fees to continue the service for paid VoIP unlock key users, I would expect a flood of CCTS complaints followed by mass exodus to a completely different service unrelated to Fibernetics. At this time, there is no threat: "[y]our service with Freephoneline will not be interrupted". The following comment is not directed specifically to you but rather to those who may be nervous: the sky is not falling.

For those that require technical support frequently, the deal you were offered doesn't seem unreasonable. With respect to problems that are on users' ends, I feel it's fair for customers to recognize that technical support costs money. Someone has to be hired to provide technical support, and the infrastructure has to exist to provide that support. For those that require a lot of assistance, Fongo Home Phone makes more sense.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: No more support for Free Phone Line

Postby Liptonbrisk » 04/11/2019

f_laplante wrote:
I’m quite sure I DON’T understand what will happens after April 19th?


Presumably the offer ends. Some people clearly require technical assistance more frequently than others. If people find that they need technical support, then the offer may appeal to them
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re:  No more support for Free Phone Line?

Postby Liptonbrisk » 04/11/2019

OverDrive wrote:there is currently no support for FPL anyways - it's all community based.


Yes
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re:  No more support for Free Phone Line?

Postby FONGO_jeff » 04/12/2019

Nothing is changing with your FPL accounts, we don't provide technical support for FPL and this is an offer for those that would like the peace of mind of technical support and a maintenance-free pre-configured ATA.
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Re:  No more support for Free Phone Line?

Postby NudgeNudgeWinkWink » 04/29/2019

> however if you require technical support, we will not be offering it, essentially leaving you on your own.

If I didn't know better (and I usually don't), that sounds more like the "$50 Pay Per Incident Technical Support" was being discontinued leaving you REALLY "on your own".

So far, it's still there.... https://support.freephoneline.ca/hc/en- ... al-Support
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Re:  No more support for Free Phone Line?

Postby Liptonbrisk » 04/29/2019

Amend that to "we will not be offering it for free" then unless otherwise notified.

"Pay Per Incident Support" is still an option at https://support.fongo.com/hc/en-us/requests/new for Freephoneline.

Nothing has changed, except for the promotional offer having been made available.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re:  No more support for Free Phone Line?

Postby tester2 » 04/29/2019

Dear Fongo Staff,

If the Problem is from FPL Server side, and if Unlock Key Buyer Customer contact to FPL Staff about this Problem to Fix on their FPL Server side, Still "Pay Per Incident $50+Tax" do they have to Pay for Fixing this issue, which is not on UNLOCK KEY BUYER CUSTOMER SIDE.

Some time on FPL SERVER SIDE, FPL Staff has to RESET on Server side.
I mean asking to make a RESET on FPL SERVER Side is FREE, because this is nothing to do from UNLOCK KEY CUSTOMER Side, so what will be the situation in this case.

Please let us know, about this.

Thanks
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Re:  No more support for Free Phone Line?

Postby Liptonbrisk » 04/30/2019

https://support.freephoneline.ca/hc/en- ... al-Support

"Refunds for this service are only applicable if the issue was determined to be the fault of FreePhoneLine."

FPL customers have never been charged for issues that are not on their end.

FPL support staff is not obliged to respond on these forums. If you want an official response, you'll need to submit a ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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No support for Free Phone Line email

Postby mh1983 » 06/26/2019

So I received the following email:

fpl-email.png
fpl-email.png (77.85 KiB) Viewed 299 times


It was a bit concerning to me, so just to be clear: you (Fongo) are just letting us know that FPL is not supported? It's not that FPL is going to disappear? You recommend Fongo Home Phone but for all intents and purposes, FPL will continue to be offered and function for us?
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Re: No support for Free Phone Line email

Postby vasan » 06/26/2019

I received the following email:
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Re: No support for Free Phone Line email

Postby Liptonbrisk » 06/26/2019

Please read the post by FONGO_jeff: visit viewtopic.php?f=8&t=19571#p76412.
You can also read my responses in this thread.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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