Receiving Long Distance call to my VoIP ?

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Receiving Long Distance call to my VoIP ?

Postby tanny » 10/05/2019

Hello,
I had purchased two VoIP (phone/credential) numbers from FPL awhile back, but we're only using one of the VoIP numbers, at present, for our respective area-code.
However, I will obviously still keep my old VoIP number, since I had (one-time) purchased it anyway.
Also, I've noticed that any World Credits that I have purchased are spread across "both" of my VoIP numbers.

Question:
If people call, (from long distance), to my other VoIP number and it goes to Voicemail, will I be BILLED for that?
Meaning,
Do I get charged if someone, (spam or otherwise), calls any of my VoIP numbers, from long distance, even though I do not answer it, and it goes to voicemail. ???
tanny
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Re: Receiving Long Distance call to my VoIP ?

Postby Liptonbrisk » 10/05/2019

tanny wrote:Also, I've noticed that any World Credits that I have purchased are spread across "both" of my VoIP numbers.


That doesn't make any sense to me. Each number uses a separate account with a different email address. Purchasing World Credits on one account can't make the credits appear on another.

I suggest submitting a ticket and asking for clarification: https://support.fongo.com/hc/en-us/requests/new.
Select "VoIP Unlock Key"-->"World Credits Inquiry" for the issue type.

Do I get charged if someone, (spam or otherwise), calls any of my VoIP numbers, from long distance, even though I do not answer it, and it goes to voicemail. ???


No. Incoming calls are always free.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Receiving Long Distance call to my VoIP ?

Postby Jake » 10/06/2019

https://support.freephoneline.ca/hc/en- ... ld-Credits

That page might be of interest with regards to accounts not being used for a while. They will start reducing your balance after a while.
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