No incoming call after changing email ID

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No incoming call after changing email ID

Postby fuzzuy » 11/23/2019

Hello All,

I am VoIP unlock key and recently changed my email in the account since then I can't receive any incoming calls (using obitalk200) any help is appreciated. My suspicion is that since I changed my ID my freephoneline number is not transferred over to my new ID ?? anyone please correct me if I am wrong here getting this error in the call logs.
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fuzzuy
Just Passing Thru
 
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ISP Name: Telus
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Re: No incoming call after changing email ID

Postby Liptonbrisk » 11/25/2019

fuzzuy wrote:Hello All,

I am VoIP unlock key and recently changed my email in the account


Which account? Your existing Freephoneline account?


My suspicion is that since I changed my ID my freephoneline number is not transferred over to my new ID ??


No. It's the exact same account. You only changed your email address associated with it. Moreover, your SIP credentials haven't changed and have nothing to do with your email address.
Your SIP username and SIP Password are found after logging in at https://www.freephoneline.ca/showSipSettings.
Your email address is not a SIP username nor is it a password. You don't use your email address for SIP registration.

There's three potential causes (in order of likelihood):

i. There's a configuration problem on your end. Ensure you're not using IP addresses or the wrong proxy server information.
ii. There's an issue involving your ISP.
iii. There's a carrier issue. This scenario is far less likely. But if that's happened, you need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.



If you want to ensure your ATA is configured properly, use this PDF guide fully: viewtopic.php?f=15&t=18805.. Using Obitalk's pre-configured Freephoneline profile can lead to problems.
If you still have issues after configuring everything properly, refer to pages 42 to 45.

A. What brand and model modem are you using? If it's a modem/router combo, gateway, or hub, ensure that's it's in bridge mode.

B. What brand and model router are you using?




Registration is required for incoming calls. Registration is not required for outgoing calls.
Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration and incoming calls will not work on it.

1) What does your SIP status indicate after logging in at https://www.freephoneline.ca/showSipSettings?
SIP status needs to show "connected". And your SIP user agent must indicate your Obihai ATA. If you see something there you don't recognize, you may have been hacked.

2) a)Dial ***1. Enter the IP address you hear into a web browser.
b)Log into the ATA (default username and password are "admin" without quotation marks).
c)Navigate to Status-->System Status-->SP(FPL) Service Status

What does the registration status indicate?

3) Visit viewtopic.php?f=15&t=19702.

4) Proper device reboot order is always modem—>router (wait for it to be fully up with wi-fi SSIDs broadcasting first)—>ATA
(in that order). Try rebooting devices
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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