[Solved] Number rejected by the service provider. Reason 487

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[Solved] Number rejected by the service provider. Reason 487

Postby curt » 03/29/2020

My Freephoneline has been working fine for several years.

I found out today that if someone phones my number, there is no voicemail. Instead, after several rings, it plays the following:

The number you dialled XXX-XXX-XXXX was rejected by the service provider. Reason is 487.


I dialled my own number to go into the IVR and recorded my greeting successfully. But this did not fix the problem.

Can anyone tell me how to fix this?
curt
Active Poster
 
Posts: 53
Joined: 12/18/2014
SIP Device Name: Desktop Application for Mac
Firmware Version: 3.2.7.0
ISP Name: Frontline
Computer OS: Mac OSX 10.13.4
Router: Huawei / Asus GX-D1081

Re: Number rejected by the service provider. Reason 487

Postby Liptonbrisk » 03/30/2020

Login at https://www.freephoneline.ca/voicemailSettings.
Change "rings before voicemail" to what you want.
Click "update". (This is the important step.)
Test again.

There's currently an ongoing issue involving voicemail notifications: https://status.fongo.com/.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1247
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Number rejected by the service provider. Reason 487

Postby curt » 03/30/2020

That worked. Thanks!

It was set to 5. I changed it to 3 and it worked. I changed it back to 5 and it worked.

My issue was not voicemail notifications, but the lack of voicemail picking up the call. Is Fongo having issue with this as well?
curt
Active Poster
 
Posts: 53
Joined: 12/18/2014
SIP Device Name: Desktop Application for Mac
Firmware Version: 3.2.7.0
ISP Name: Frontline
Computer OS: Mac OSX 10.13.4
Router: Huawei / Asus GX-D1081

Re: Number rejected by the service provider. Reason 487

Postby Liptonbrisk » 03/30/2020

curt wrote:
It was set to 5. I changed it to 3 and it worked. I changed it back to 5 and it worked.


I suspect simply clicking "update" fixes the problem, but I have no way of testing anymore since my FPL accounts work.


My issue was not voicemail notifications, but the lack of voicemail picking up the call. Is Fongo having issue with this as well?


All Freephoneline accounts require voicemail to be "updated" as a result of work done during the server transfer: viewtopic.php?f=15&t=19702.
That issue is easily fixed.

But there's an ongoing voicemail notification issue that's affecting everyone (including me) as well: https://status.fongo.com/.
I recommend enabling "voicemail to email" at this time to ensure you, at least, receive an email notification: https://support.freephoneline.ca/hc/en- ... o-my-email.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1247
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Number rejected by the service provider. Reason 487

Postby curt » 03/30/2020

Thanks.
curt
Active Poster
 
Posts: 53
Joined: 12/18/2014
SIP Device Name: Desktop Application for Mac
Firmware Version: 3.2.7.0
ISP Name: Frontline
Computer OS: Mac OSX 10.13.4
Router: Huawei / Asus GX-D1081


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