This call is not covered by your trariff plan

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This call is not covered by your trariff plan

Postby syntex1011 » 04/28/2020

Hi I set up freephone line like more than 10 years ago for my family. I left Canada for a while and my grandma makes calls to Asia a lot. So I purchased a world credit auto reload bundle. But now when I try to call to these countries it seems like it keeps saying this:

"This call is not covered by your trariff plan"

An example of a number I am trying to call, I just dial 8216612000.
+82 1661-2000

My account still shows I have $50+ in credits. So what is the reason why this is happening?

I have ASUS RT-AC86U router with Cisco SP112 adapter.

Thanks for the help! :)
syntex1011
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Re: This call is not covered by your trariff plan

Postby Liptonbrisk » 04/28/2020

For international calls, dial 011 before the country code, which is 82, in this case.

If you still have problems, double-check your dial plan against what's listed on page 5 of the PDF guide: viewtopic.php?f=15&t=16206#p64088.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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