[Resolved] People are being charged for local calls

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[Resolved] People are being charged for local calls

Postby Liptonbrisk » 06/09/2020

viewtopic.php?f=8&t=19837

Problem affects FPL and Fongo Mobile

Fongo Mobile users can text 226-533-6646 to open a support ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1311
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: People are being charged for outgoing calls to provinces

Postby Liptonbrisk » 06/10/2020

I received this message:

"OUTAGE NOTICE


Dear Fongo Customer,

We are currently experiencing some technical difficulties and service disruptions. Our Engineers and Technicians are investigating. We apologize for the inconvenience.

Visit us at Fongo's Status Page for updates."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1311
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: [Resolved] People are being charged for local calls

Postby Liptonbrisk » 06/10/2020

An updated message has been issued:

"OUTAGE RESTORED

Dear Fongo Customer,

We had a temporary technical issue that was impacting some of the functionality of the service, but we have since resolved the issue.

We are confident that you will not experience the same problem. We appreciate your patience while we were working on this and apologize for any inconveniences.

Visit us at Fongo's Status Page for updates."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1311
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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