Can not receive a call from my freephoneline after porting

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Can not receive a call from my freephoneline after porting

Postby Yiwen » 06/27/2020

Bonjour, depuis que j'ai transféré mon numéro de cellulaire de Rogers vers Pubic mobile, je n'arrive plus à joindre mon cellulaire avec mon téléphone freephoneline. Tous les appels entrants de cellulaires ou de lignes fixes sont fonctionnels sur mon cellulaire. Merci pour votre aide.
Yiwen
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Can not receive a call from my freephoneline after porting

Postby Yiwen » 06/27/2020

Hi,
I just transferred my cell from Rogers to Public Mobile.

I can call from Public Mobile to my home phone wich is freephoneline.

But when I call from my freephoneline to Public Mobile, my cell phone under Public Mobile never

rings.

Other numbers can call my Public Mobile with no problem.

Any idea

Thank you
Yiwen
Just Passing Thru
 
Posts: 2
Joined: 06/27/2020

Re: Can not receive a call from my freephoneline

Postby Liptonbrisk » 06/28/2020

When porting takes place, routing updates need to occur. Some carriers take awhile to fully update routes, and random issues, such as what you witnessed, can occur.

Porting notifications go to NPAC (Number Portability Administration Centre) and once activated, the porting changes get broadcasted to CLECs (Competitive Local Exchange Carrier, such as Fibernetics), or, at least, that's my understanding. The updates are supposed to happen automatically, but for whatever reason, Fibernetics' (parent company of Freephoneline) interval for updates seems to be a bit slower than with some other companies. I find these types of issues typically resolve within 24 to 48 hrs.

If the issue isn't resolved by Tuesday, submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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