My home number and my ID have been stolen

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My home number and my ID have been stolen

Postby pasariija » 07/19/2020

A service provider I contacted from my home phone has me informed me that someone was my number and name to accuse him of owing me $1000 and to pay that immediately.
So, not only that my home phone number and my name were stolen, but also the callers list and who knows what else. There is no information about data bridge on your site. Is it possible that that could have happened? Please advise ASAP. Thanks.
pasariija
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Re: My home number and my ID have been stolen

Postby Liptonbrisk » 07/19/2020

Some VoIP service providers allow its users to spoof or fake any outbound phone number and Caller ID name they want, easily. Scam calls from spoofed numbers are common.

You might want to check your current and former email address(es) at https://haveibeenpwned.com/.

Many smartphone apps collect users’ information as well, including Truecaller, which I hate: https://www.truecaller.com/name-search. If someone with your contact information uses Truecaller, Truecaller has your contact information as well. Truecaller isn’t the only app that functions in that manner.

There’s plenty of sources for names, numbers, and addresses.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: My home number and my ID have been stolen

Postby pasariija » 07/19/2020

Thanks. I was under impression that before September 2020 all providers have to use additional security structure to protect data bridges and especcially spooking phone numbers and names. I still need to find our what can I do besides reporting it to Anti-Fraud agency.
pasariija
Just Passing Thru
 
Posts: 4
Joined: 07/19/2020
SIP Device Name: I don't know
Firmware Version: I don't know
ISP Name: 5G
Computer OS: Windows 10
Router: Rogers

Re: My home number and my ID have been stolen

Postby Liptonbrisk » 07/19/2020

VoIP is used worldwide. Rules in one country do not necessarily extend to all other countries. And even if all countries followed the same rules, some providers may risk breaking them without worrying too much.

People in Canada are still receiving scam calls from spoofed numbers. Often the scammers aren’t calling from Canada.

Is it possible that that could have happened?


In answer to your question, if banks can be hacked, it's likely that any online service has the potential to be hacked (some are more difficult than others), but I haven't heard anything about Fongo. So I doubt that's the source of your problem.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 1338
Joined: 04/26/2010
SIP Device Name: OBi202
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ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: My home number and my ID have been stolen

Postby pasariija » 07/19/2020

I don't disagree that the phone was spooked. I wish I was more aware of that is happening via internet phone providers. The issues is that my phone and name are used to ask people for money and they have also taken entire caller list. The call was from Canada to Canadian business number that I previously dialed. I wish someone from Fongo would answer about the measures they are taking in Canada.
pasariija
Just Passing Thru
 
Posts: 4
Joined: 07/19/2020
SIP Device Name: I don't know
Firmware Version: I don't know
ISP Name: 5G
Computer OS: Windows 10
Router: Rogers

Re: My home number and my ID have been stolen

Postby Liptonbrisk » 07/19/2020

pasariija wrote: A service provider I contacted from my home phone has me informed me that someone was my number and name to accuse him of owing me $1000 and to pay that immediately.


pasariija wrote:The call was from Canada


If scammers can fake any outbound phone number they want, how can you be sure the call was from Canada?


All I need is your name and phone number. If you've posted anywhere online, I may be able to associate your name and number with other details. Then I can pretend to be you and ask someone you have done business with before to send money to me. It's not that hard. People fall for scams from fake phone numbers all the time: https://www.vicnews.com/news/victoria-w ... ne-number/.

Anyway, if Fongo had been hacked, I would expect to be be getting tons of scam calls or complaints. I'm not.

If you want a Fongo employee to respond to you, you need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
They are not obliged to read posts or respond on this forum.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1338
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: My home number and my ID have been stolen

Postby pasariija » 07/20/2020

Thank you. I did email Fongo and posted here as well as they said they monitor this forum.
pasariija
Just Passing Thru
 
Posts: 4
Joined: 07/19/2020
SIP Device Name: I don't know
Firmware Version: I don't know
ISP Name: 5G
Computer OS: Windows 10
Router: Rogers


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