Problems with D-link VTA-CV

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Problems with D-link VTA-CV

Postby aloha » 07/21/2020

I am currently using Linksys PAP2 with Freephoneline and it works fine.

I am trying to configure my old unlocked D-link VTA-CV device as a backup. The device is recognized by the provider and I am able to make one outgoing phone call. After that I am getting "This account number is not valid" message when trying to make another outgoing call. Incoming calls never get through and are always directed to voice mail.

I tried different digital maps, same results (works one time, then "this account number is not valid" message):

*xx|[2-9]xxxxxxxxx|1[2-9]xx[2-9]xxxxxx|911|0xx.T
*xx|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|0xxx.T
*xx|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|911|0xx.T


I would appreciate if anybody could give me some clue what might be wrong?

Thank you!
aloha
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Re: Problems with D-link VTA-CV

Postby Liptonbrisk » 07/25/2020

I know nothing about that ATA (other than it appears that it would have been locked to Vonage at one time) and have never used it, so I'm hesitant to suggest anything.

However, that error message, if it's coming from Freephoneline, usually refers to the User Name in the ATA being wrong. With unlocked ATAs, sometimes they're not truly unlocked and suddenly end up being provisioned by the original service provider after an interval of being online. When the problem occurs, check to ensure your SIP Username, which is found after logging in at https://www.freephoneline.ca/showSipSettings, is entered for the User Name field in your ATA. Also, for troubleshooting purposes, enter the exact same number in the Caller ID number field. Ensure that User Name and Caller ID Number start with "1" (without the quotation marks).

Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app or with another device. Registration is required for incoming calls. It is not required for outgoing calls. The significant concern, though, is that multiple registration attempts can lead to temporary IP bans. The more devices being used can make the temporary ban happen more quickly. Note that each time you reboot or restart your ATA or SIP app, it's attempting to register with Freephoneline again. Multiple registration attempts within a short period can result in temporary IP ban. Each time you reboot your ATA it's attempting to register with FPL's proxy server.

So, I would unplug your PAP2 while you're testing, and I would use a different proxy server than the one you're using with your PAP2. For example, if you're using voip.freephoneline.ca in your PAP2, you can try voip4.freephoneline.ca:6060 in your D-Link ATA.

When you're logged in at https://www.freephoneline.ca/showSipSettings, SIP Status needs to show connected, and your SIP User Agent needs to indicate your D-Link ATA and not your PAP2.

I can't find a manual that discusses anything about D-LINK dial plan syntax, which I'm unfamiliar with (I'm not positive what the "T" does), but the first and third digit maps you posted are basically the same. 0xx.T, I'm guessing is for 011 (international calls) followed by any number of digits. If you're dialing the exact same number in all instances, then I doubt the digit map is the issue, but I would not use the second one.

If the number you're dialing has been ported recently, wait a few days to test again. It may be an intermittent issue that resolves after a few business days, if the problem is related to trying to reach a recently ported number.

Otherwise, I would suggest asking at https://www.dslreports.com/forum/voip
Someone there may have experience with the VTA-CV ATA that I've never heard of before until now.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Router: Asuswrt-Merlin

Re: Problems with D-link VTA-CV

Postby aloha » 07/28/2020

Thank you for your detailed reply!

I have only one device connected at a time, and I have the SIP status as "connected" and SIP user agent recognized as "VTA...." before I attempt to go any further with D-Link VTA.

I am trying to understand what does "This account number is not valid" really mean and why does it follow one successful outgoing phone call?
aloha
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Re: Problems with D-link VTA-CV

Postby Liptonbrisk » 07/28/2020

aloha wrote: what does "This account number is not valid" really mean


If your SIP username (refers to the User Name in the ATA) is incorrect in the ATA, you'll hear, "This account number is not valid", provided no FPL account with that username exists.

Your SIP username is found after logging in at https://www.freephoneline.ca/showSipSettings.
SIP username starts with 1.

It might also be possible that Freephonline is rejecting the SIP User Agent (I doubt this though) based on http://forums.asterisk.org/viewtopic.ph ... 45#p141943. I've never encountered that, but I'm not using your ATA.


why does it follow one successful outgoing phone call?


With unlocked ATAs, sometimes they're not truly unlocked and suddenly end up being provisioned by the original service provider after an interval of being online. So after having information being entered properly, it can be overwritten. When the problem occurs, check to ensure your SIP Username, which is found after logging in at https://www.freephoneline.ca/showSipSettings, is entered for the User Name field in your ATA. Also, for troubleshooting purposes, enter the exact same number in the Caller ID number field. Ensure that User Name and Caller ID Number start with "1" (without the quotation marks).

Other than what I’ve written, I have no clue, provided you're dialing the exact same number.

I suggest asking at https://www.dslreports.com/forum/voip
Someone there may have experience with the VTA-CV ATA that I've never heard of before until now.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1338
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Problems with D-link VTA-CV

Postby aloha » 07/30/2020

Interesting thing: if I keep VTA connected, after some time Freephoneline starts showing PAP2 in SIP User Agent field, even PAP2 is not connected.
aloha
Just Passing Thru
 
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Joined: 07/21/2020

Re: Problems with D-link VTA-CV

Postby Liptonbrisk » 07/30/2020

That would suggest someone else is using your SIP credentials.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1338
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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