Mobile signup troubles? Make sure to enable cookies!

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Mobile signup troubles? Make sure to enable cookies!

Postby FONGO_mike » 02/09/2012

Hi Everyone,

When signing up from your mobile device please make sure you have not disabled cookies. Our sign-up process does use cookies and if they are disabled it can lead to error messages or the inability to proceed through registration.
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Re: Sign up issues from Cell phones.

Postby jaysupreme » 02/09/2012

Like the user Akki in this thread: viewtopic.php?f=32&t=3994 , I have the same problem. I've downloaded the Android app on my Google Nexus S and do the registration through it.

When I open up the Dell Voice app, I'm able to log-in but when the app tried to connect to Fongo, I received this message: Fongo connection failed - Click to retry.

I tried to login from a WIFI and 3g connection but with no success.
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Re: Sign up issues from Cell phones.

Postby ykhehra1 » 02/10/2012

+1
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Re: Sign up issues from Cell phones.

Postby FONGO_mike » 02/10/2012

jaysupreme wrote:Like the user Akki in this thread: viewtopic.php?f=32&t=3994 , I have the same problem. I've downloaded the Android app on my Google Nexus S and do the registration through it.

When I open up the Dell Voice app, I'm able to log-in but when the app tried to connect to Fongo, I received this message: Fongo connection failed - Click to retry.

I tried to login from a WIFI and 3g connection but with no success.



Who is your current cell provider? (rogers/Fido?)
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Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby ykhehra1 » 02/10/2012

I tried it on windmobile 3G, and home wifi networks of both telus and shaw, nothing works.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby jaysupreme » 02/10/2012

Videotron is my cell provider. Could it be them who blocked the connection?

EDIT:It doesn't work when I'm on WI-Fi at home but maybe it's firewall related in that case. Which port do I need to open/forward on my router?
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby FONGO_mike » 02/10/2012

jaysupreme wrote:It doesn't work when I'm on WI-Fi at home but maybe it's firewall related in that case. Which port do I need to open/forward on my router?



you would want to make sure ports 13000 UDP and 13001 UDP are open.
if you are using Rogers, you would want ot make sure to have 5060 UDP and 5061 UDP opened.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby charlau » 02/11/2012

Same error message here, app is unable to login. Tried g3 + 2 wifi areas. With Nexus S /Telus.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby jaysupreme » 02/13/2012

Hi Charlau, have you tried to update Dell Voice app to the latest version? Since I did the update, I'm now able to login to Fongo without a problem. I'm using à Google Nexus S with Videotron on 3G connection.

Hope this helps!
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby charlau » 02/13/2012

Didn't work after the update, but now today it is working! All is good now :)
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby jaysupreme » 02/13/2012

Maybe it was a coincidence finally for me :D Most important, it's working now!
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby kaquddus » 02/13/2012

Hi on my Iphone 3GS, iO5, it worked well the first day, since then it shows the banner "signing into network", but nothing happens. During all of this process none of the items on screen can be selected, I can only close the application but items like settings or contacts cannot be selected.

I deleted and installed the app few times, did not work.

I tried changing password from web on expectation it may ask me wrong password, input again or else, but nothing worked.

I have other android tablet and my wife's dellVoice with different number is working fine, so don't think a port or internet connection can be problem.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby FONGO_mike » 02/14/2012

kaquddus, have you downloaded the most recent update? What version are you currently running?
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Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900

Re: Mobile signup troubles? Make sure to enable cookies!

Postby kaquddus » 02/15/2012

Downloaded the latest app just now, still same problem on iphone. The one on android tablet working fine.

Though on iphone it did work one or two times, i thought probably problem is resolved but today same problem again 'signing into network'.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby FONGO_mike » 02/17/2012

kaquddus wrote:Downloaded the latest app just now, still same problem on iphone. The one on android tablet working fine.

Though on iphone it did work one or two times, i thought probably problem is resolved but today same problem again 'signing into network'.


Are you using two different accounts or just one? Generaly, Apple product sign ups will only work on apple devices and vice versa (although android will be compatible with PC)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900

Re: Mobile signup troubles? Make sure to enable cookies!

Postby kaquddus » 02/18/2012

Hi, sorted out, changed from Belkin router to trendnet, so its working now, so definitely a compatibility issue with belkin F5D7230-4 ver.6002 running latest firmware.

To your question, using two different accounts on iphone and Android.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby SPL » 02/01/2013

Hi!
I have installed Fongo app on my Ipod Touch 5 gen but always get "Fongo connection failed - click to re-try. Re-installed the app a few times - no change.
Anything that my modem/router requires to be changed?
Thank you in advance
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby vermontcanada » 02/21/2013

I have tried what I believe to be everything trying to use the fongo app with it always failing to connect. I have used both 3G and Wi-Fi, including from a DMZ with all ports on the firewall open. I get the retry message only. It has not connected once. I signed up for the account months ago and it is set to forward my fongo/dell voice number. This aspect of the service is working perfectly, but I still got an email telling me that my account was closed. Despite this cancellation email, my number is still active and forwarding to me at home with no issues.

What is wrong, or does fongo need to do something about reactivating the account, even though it is active and working with forwarding?

I am profoundly frustrated with what I am finding to be a useless android app !!!! An earlier version did not even display correctly, although the newer one now does, but that does not help me if all I keep getting is the retry connection message.

I am a networking technician, so this is clearly the service and not my equipment.

HELP !!!!!!!
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby Fongo Support » 02/21/2013

vermontcanada wrote:I have tried what I believe to be everything trying to use the fongo app with it always failing to connect. I have used both 3G and Wi-Fi, including from a DMZ with all ports on the firewall open. I get the retry message only. It has not connected once. I signed up for the account months ago and it is set to forward my fongo/dell voice number. This aspect of the service is working perfectly, but I still got an email telling me that my account was closed. Despite this cancellation email, my number is still active and forwarding to me at home with no issues.

What is wrong, or does fongo need to do something about reactivating the account, even though it is active and working with forwarding?

I am profoundly frustrated with what I am finding to be a useless android app !!!! An earlier version did not even display correctly, although the newer one now does, but that does not help me if all I keep getting is the retry connection message.

I am a networking technician, so this is clearly the service and not my equipment.

HELP !!!!!!!

Hello there,

Please send me PM with the phone number associated to this account and I will have a look.

Thanks,
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby cannon_fodder » 06/29/2013

I had assumed that when I signed up for fongo home phone that I would use the same registration for my mobile phone but now I see that it doesn't work - and maybe for good reason.

Should I be signing up for the free mobile app under separate numbers for every phone/tablet that I have in the house, e.g. 4 different accounts?
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby Jake » 06/29/2013

cannon_fodder wrote:I had assumed that when I signed up for fongo home phone that I would use the same registration for my mobile phone but now I see that it doesn't work - and maybe for good reason.

Should I be signing up for the free mobile app under separate numbers for every phone/tablet that I have in the house, e.g. 4 different accounts?


once you take the Home Phone, I believe it runs through a different system so you are right, you can't use the Fongo phone app.

With regards to your other question, it depends on what you are going to be doing. Yes you will definitely have to sign up for at least one more account, but if you intend to move that one account between devices then you only need the one. If different people own/use the other devices, you will be better off signing up for new accounts for each of them.

A WORD OF WARNING. If you sign up with an iDevice, you can only use it on another iDevice. This is an Apple thing, not Fongo's doing. If you plan to use an account on an Android device and an iDevice, sign up on the Android device first - then just move it to the iDevice. Personally I would use the Android to sign up with all the accounts so I am not restricted.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby mariki » 02/19/2014

Hi
I can login onto the website (freephoneline.ca) and desktop app fine but it can't log me onto the phone app. It says "uh oh wrong email"
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby Liptonbrisk » 02/10/2019

mariki wrote:Hi
I can login onto the website (freephoneline.ca) and desktop app fine but it can't log me onto the phone app. It says "uh oh wrong email"


There is no dedicated smartphone app for Freephoneline. Fongo Mobile is a completely separate service and requires a new registration: https://support.fongo.com/hc/en-us/arti ... nd-numbers.

Using Freephoneline on a smartphone requires a VoIP Unlock key purchase for $89.95+tax. Also, note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings (or if you're trying to register your FPL account with a smartphone SIP app or with another device). Registration is required for incoming calls. It is not required for outgoing calls. If you simply want to make outgoing calls using your FPL number, configure, but don't register the account, on the SIP app being used, with Groundwire, for example, on a smartphone (there is no way to do this with the Freephoneline desktop application; the Freephoneline desktop application doesn't offer to option to not register). This is also important to consider if you're using Freephoneline's desktop application (don't have it running while using your ATA or IP Phone with the same FPL account). Additionally, keep in mind that if someone else is also attempting to register the same SIP credentials on another device where you live, too many registration attempts can result in a temporary IP ban. Always check registration status in the ATA and also your SIP status after logging in at https://www.freephoneline.ca/showSipSettings. If you see a device listed under SIP User Agent that you don't recognize, you've either been hacked or someone else is using your Freephoneline SIP username and SIP Password.

For information on using Fongo Mobile on multiple devices, click https://support.fongo.com/hc/en-us/arti ... e-devices-.

Also keep in mind that Freephoneline was never developed with the specific intention of it being used with cellular data. Fongo Mobile was.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby Jake » 02/11/2019

:) that post was from 5 years ago! They have probably either got it sorted or given up by now.
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Re: Mobile signup troubles? Make sure to enable cookies!

Postby Liptonbrisk » 02/12/2019

Jake wrote::) that post was from 5 years ago! They have probably either got it sorted or given up by now.


Whoops, I thought I was replying to a new post. I was extremely tired and had just glanced at Feb. 19, thinking that was was February 2019.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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