Fongo Community Forums

Well, I set up the QoS, and made some calls and looks like the quality is excellent. Hopefully that solved the problem. I checked the upload speed and it was around 0.2Mbps - I read up on this and although that's not amazing, it sounds like that should be easily sufficient for VOIP. Thanks for your ...

Thanks! Setting up QoS could help. I was busy setting up a new router: Asus RT-N12, and haven't set up the QoS yet. However, here's the thing - I just tried the phone, to see if the router was the source of the problem. The call was really broken on the other side. I then tried a different phone (on...

We've been experiencing weird issues: often times the other side cannot hear us well, they complain of a severely broken up line, to the point where we cannot have a conversation. I'm able to hear them fine. Just called a friend who is on freephoneline.ca as well, and the quality was excellent. Trie...

Problem solved! It was an ID issue. Originally we had been using the phone number provided by fongo. Then we chose to link the fongo to our existing land line phone number. Turns out the ID to be used changed at that point from the fongo number to our land line number. This happened while we were aw...

Also, here's my status page (with IP and MAC address deleted), do you see something wrong? MAC Address: WAN-- 00:0B:82:XX:XX:XX (Device MAC) IP Address: 192.168.X.X Product Model: HT701 Hardware Version: V1.2A Part Number -- 9610001912A Software Version: Program-- 1.0.4.8 Bootloader -- 1.0.0.7 Core ...

This is driving me crazy.... I upgraded my firmware and redid all the settings, retyped the password several times, and still I get the same error message regarding the password.

Is there a way to reset the password?

Is there a direct phone line to technical support? There used to be.

Actually, that doesn't appear to be the problem - I checked, and the browser is not auto-filling that field. Any other ideas?

Regarding the message that I hear, you are right and I misquoted it, it is indeed: "that password is not valid". Looking at the authenticate password field under FXS Port, nothing appeared, so I copied my password over carefully. After a reboot of the device, still it is not working, and t...

Well, the device wasn't connected while I was away, so I connected it anew anyway. I have tried rebooting the device and disconnecting it, but it did not help. Any other advice?

I'm using a Grandstream 701 and am unable to call or get calls, although it worked in the past. All the lights are on, and I have obtained the device IP and logged in to it to look at the settings, so it is definitely connected properly. When dialing any number whatsoever (there is a line) I simply ...