Search found 19 matches

by wwooda
04/05/2014
Forum: General Discussions
Topic: Fast Busy on call answer
Replies: 9
Views: 10660

Re: Fast Busy on call answer

FPL service is working perfectly for myself and my neighbour, once all the configuration issues were worked out in our routers and ATA's. Thanks for all the help and advice. I did read alot of negative press about Xplornet before moving to them...but when you live where we do what choices do you hav...
by wwooda
04/04/2014
Forum: General Discussions
Topic: Fast Busy on call answer
Replies: 9
Views: 10660

Re: Fast Busy on call answer

Rants are fine. I've had a few of my own. Xplornet is the 2nd provider I've had the pleasure of using out in the "sticks". They are the better of the two by far. My ip address has not changed since I connected with them a year and a half ago. Speed is pretty consistent too. Neflix, skype a...
by wwooda
04/04/2014
Forum: General Discussions
Topic: Fast Busy on call answer
Replies: 9
Views: 10660

Re: Fast Busy on call answer

I have a Linksys WRT54GL v1.0/v1.1 flashed with dd-wrt.v24_voip_generic.bin. I've been contemplating moving to it. What are your thoughts/advice.

I am connected via Xplornet WiFi with no access to the modem.
by wwooda
04/03/2014
Forum: General Discussions
Topic: Fast Busy on call answer
Replies: 9
Views: 10660

Re: Fast Busy on call answer

Thanks for you reply. Both suggestions are implemented. The DIR-655 is at Firmware Version :1.37NA, 2013/06/06. I installed the SPA112 on the recommendation of one of your tech support people when dealing with an issue a few days ago. All is working very well for 2 days now. This is the best since p...
by wwooda
04/02/2014
Forum: General Discussions
Topic: Fast Busy on call answer
Replies: 9
Views: 10660

Re: Fast Busy on call answer

Problem not evident today after changing ATA from Grandstream HT502 to Cisco SPA112 this morning....opinions?
by wwooda
03/31/2014
Forum: General Discussions
Topic: Fast Busy on call answer
Replies: 9
Views: 10660

Fast Busy on call answer

Occasionally I get an incoming call that rings and displays caller id but when I answer I hear a fast busy. The calling party hears the ring but also gets a fast busy when I answer. Whats up? Appears to be random.
by wwooda
03/26/2014
Forum: Suggestions & Feedback
Topic: Feedback on technical support
Replies: 22
Views: 64253

Re: Feedback on technical support

Ditto to the last comment. These guys are knowledgeable, courteous and responsive. They went out of their way to get me up and running, unlike the "not my problem" attitude of me former provider. Thanks a bunch guys. I am already recommending your service to my friends!
by wwooda
03/23/2014
Forum: General Discussions
Topic: Is there a problem with service today?
Replies: 30
Views: 38079

Re: Is there a problem with service today?

I've done this, where do I get an issue number?
by wwooda
03/23/2014
Forum: General Discussions
Topic: Is there a problem with service today?
Replies: 30
Views: 38079

Re: Is there a problem with service today?

Powered off ATA for 10 minutes, reconnected power, waited 5 minutes, no change. Still get fast busy when anything dialled. Incoming calls still work fine.
by wwooda
03/23/2014
Forum: General Discussions
Topic: Is there a problem with service today?
Replies: 30
Views: 38079

Re: Is there a problem with service today?

sorry, that's *98 to voicemail.
by wwooda
03/23/2014
Forum: General Discussions
Topic: Is there a problem with service today?
Replies: 30
Views: 38079

Re: Is there a problem with service today?

I'm in Kingston. Incoming calls work fine. Out calls go directly to fast busy, including 898 dialing to voicemail. Worked fine until I recieved an email stating my land line would be ported on Mar 23 (tomorrow). Are these related?
by wwooda
03/16/2014
Forum: General Discussions
Topic: City not on free list
Replies: 3
Views: 5182

City not on free list

My sister-in-law lives in MacKenzie, BC., which is not on the free city list. What will it cost me to call her?
by wwooda
03/16/2014
Forum: General Discussions
Topic: Porting my land-line phone number
Replies: 4
Views: 5800

Re: Porting my land-line phone number

Thanks Jake.
I took the leap!

-alvin

PS - now to investigate converting my mobile phone....
by wwooda
03/16/2014
Forum: General Discussions
Topic: Porting my land-line phone number
Replies: 4
Views: 5800

Re: Porting my land-line phone number

Thanks for the fast reply Jake.

Since my ported number will replace my FPL number, will I need to change the SIP User ID or Authenticate ID in the ATA?
Will I need to change anything about my Login to my FPL account?

Again, thanks for all your help and advice.
alvin
by wwooda
03/16/2014
Forum: General Discussions
Topic: Porting my land-line phone number
Replies: 4
Views: 5800

Porting my land-line phone number

I presently subscribe to a land-line based telephone service provider. I also have an active account with FreePhoneLine.ca. To gain confidence and work out the bugs in my ATA configuration (HT502), I "call forwarded" the land-line service to my FreePhoneLine number. All has been working bu...
by wwooda
03/10/2014
Forum: General Discussions
Topic: Voicemail
Replies: 4
Views: 5902

Re: Voicemail

Further to my original post: *98 gets me connected to my voicemail box and I hear the voice, "you have 1 new message, listen to voice messages press 1.....". I can press 1 all day and get no response. "Personal options, press 3" and "Exit press *" do not work either. If...
by wwooda
03/03/2014
Forum: General Discussions
Topic: Voicemail
Replies: 4
Views: 5902

Re: Voicemail

Thank Jake. Careful inspection of my phone reveals the * and # keys are reversed....go figure!
by wwooda
03/03/2014
Forum: Community Support
Topic: Lon Distance Plan
Replies: 1
Views: 2308

Lon Distance Plan

I have just installed and configured a HT-502. It works great.
I am subscribed to a 3 cent per minute long distance plan for North American. I've ported my Bell number to the new FPL service. Is this plan still needed, i.e., will this plan be used by my new FPL?

-alvin
by wwooda
03/03/2014
Forum: General Discussions
Topic: Voicemail
Replies: 4
Views: 5902

Voicemail

I have just installed a HT-502. The device works great. When I get notification of a voicemail via email I see the phone line light on the unit blinking as it should and get an intermittent dial tone as expected. I can listen to the voicemail on my computer using an MP3 player. All is wonderful....e...