Fongo Community Forums

Hello, Starting from today, I can not make any calls, even 611. I got "This account number is not valid" message when I dialed out. Incoming calls still works so far. I called the customer support number a couple of times, every time it put me on hold forever... Please help fix this issue ...

I can do that yes, one way audio is almost always a network problem. I'd say 85% network and 15% device... That'll be great! One more thing to mention: I also tried connecting my PAP2 directly to cable modem, still no luck. And the lastest firmware 5.1.6 is loaded on the device. Looking forward to ...

Hi Kris,

I put in 5060 in SIP Port and codec setup as you suggested. Still the same issue, I can't hear the remote party. Could it be something wrong with my account on the server side? Or can you try my SIP setting on your PAP2 device? My customer number is 90***.

Thanks,

Jeff.

yes, I put the phone adapter in DMZ. And it's the same result. What value should I put in 'SIP Port' setting? 5060? It's not mentioned in the document.

thanks,

Jeff

Hello Steve,

I setup my pap2t-na according to your document. But I got one-way audio (the remote party can hear me,not other way) problem. Can you help? Is there any other setting I need to touch?

thanks,

Jeff