Fongo Community Forums

Fongo Support wrote:
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I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes. Hi, That is correct. Please open a ticket and it will be resolved. http:/...

Clearpointel website https://www.clearpointel.ca/ is now pointing to fongo website https://support.fongo.com/hc/en-us/requests . I just wanted to know is there away to retrieve the OLD SIP information? The reason is...I purchased a unlock key "several years ago" and it's actually one of my...

Oh your referring to my postbit info ?
Router: DLINK DIR-601 rev B1 ?

No actually i dont have this router anymore.

Thanks i will delete it out of my profile shortly.

It appears that you "somewhat" did at one point (as have others): http://forum.fongo.com/viewtopic.php?f=8&t=15120 In details yes (i have had few minor issues over several years) and my second comment in that exact thread your pointing out, it was fixed quickly as it was NOT FPL issue...

Can I ask you guys what kind of routers are you using behind your modems that's causing these issues? I have tested both the Huawei and SmartRG modems and i can confirm (without any routers) the Grandstream and a few other sip devices I own have no issues connecting with Voip.freephoneline.ca In the...

UPNP works fine for me and others that are in my family across Canada wtih different Internet Providers . Though I have seen another method where people say that enabling the Modem or Router "SIP ALG" solves many sip issues. In other words these mentioned methods by-pass the modems/routers...

No I have not. Perhaps try using upnp instead of keep alive concerning the grand stream devices. When UPNP is used, does the router allow incoming traffic only from the service provider or does it allow it from any source? It is a solution that i have used allot to solve common voip issues, usually...

However, not all ATAs, (most notably Grandstream) support this feature. have you tried UPNP instead of keep alive? Yes, the issue does not affect all users. (going by your profile post-bit info) Your with Telus? 2 close family members are also with TELUS in the west and selecting UPNP instead of ke...

I started off with only 1 ata grandstream device and now i have 3 working all behind the modem after 7 years with (3 #'s) 1-Clearpointel. 2-Freephoneline :o I have 10 different family members that all have a Grandstream device (xmas gifts) over the years and they are all with different ISP providers...

I have the same problem. Can't hear other side when make a call or receiving a call. Pl help me to fix this problem A. please open a new support ticket http://support.fongo.com/anonymous_requests/new (make sure before submitting, to take down the request # this is so important) B. Then send a Priva...

Funkytown wrote:I am experiencing somewhat of the same problem as the rest of you.

Update
02/26/2014
Thank you Fongo Support for your help today.

dommerdog wrote:DLINK N300

Not sure if you have already tried port forwarding with your router? http://portforward.com/english/routers/ ... neline.htm

I'm not sure if both of you have already got the help needed with this issue but I will still try and help you here anyways, usually what this means is your password that you previously entered into your ATA device is not correct. Manually type the password into your ATA device (the password is insi...

I am experiencing somewhat of the same problem as the rest of you.

Start off by connecting one ethernet wire from the wan side of the Grandstream to your router or modem. Make sure there's indication that your Grandstream has power. Connect a phone to the back of your Grandstream device Pick your phone up and just dial *** then dial 02 Copy the IP that it read out ...

since last year, my out going call has no caller display. As far as I can tell, FPL supports this feature (it works fine for me) it should work for you. Here is a link I found by searching Google it should help http://www.cisco.com/en/US/products/ps10024/products_qanda_item09186a0080a35d2f.shtml

the other side can hear me no problem, while I can only hear silence. Im guessing its earthier your wifi router/modem/3g filtering the recommended FPL ports for your telephone to work fully, things like one-way audio etc are usually related to ports being blocked by hardware firewalls. I suggest yo...

sleep_stunner wrote:but I am not sure how to do so on my router. I have a Linksys/Cisco router, if anybody can help me out with that.

Port Forwarding help thread click here

Hi, i'm with Fongo(freephoneline) for now 2 years , it was working well till now 2 weeks. I can receive all the call and i can hear properly, but when i try to make a call(outgoing) the usual tone is cutting making a a noise, and the call can't be made. Need help plz Have you tried resetting the Vo...

I've had ported my home phone number to FPL a few months ago. The other side of the call frequently says I cut in and out during the call. I have an upload speed of only 256 kbps. Is the slow upload speed the reason for the intermittent cutting or could there be something else? Thanks 256 kbps shou...

Hi, I have an SPA3102 with a PFL number registered to it. It shows connected on the FPL "DESKTOP APP SETTINGS" page but when I call the FPL number it gives me a busy line. Any help is appreciated. Port forwarding is something you will have to have knowledge of, with the right ports config...

Hello, Can you please provide some clarification I am registered with FPL, I have ported my old home number to FPL, I am considering getting VoIP, I am with Rogers for TV and internet and I don't have a land-line. This is what I understand: Hi, welcome to the forum "tillathehun" Most peop...

I just setup my ATA and it works fine dailing out numbers but receiving I get "all circuits are busy now please try you call again". Is there something I am missing? Hi vyke, it might perhaps mean the Voip/Telephone connection between your ATA device and central Server are experiencing so...