Fongo Community Forums

Thank you, Jake, for posting the guides and for the work you do here.

I use a lot of different (SIP) services and have no control over how PortaOne configures their switches for Freephoneline. IAX uses UDP 4569 by default for both signalling and audio, and it's less likely to lose NAT association or encounter NAT issues than SIP. SIP uses different ports for signallin...

called my cell from PBX, hung cell up - PBX call did not drop! BYE was not either not received or processed. I would suspect a problem with NAT association, although I have no idea what caused it for you. Does eliminating the router resolve the issue? Was router firmware updated recently? Again, I ...

Freephoneline's switch vendor, PortaOne, implemented a 15 minute session timer at some point in 2020. If something has changed since then that affects Asterisk/FreePBX users I'm not going to notice because I'm not using it. A Re-INVITE occurs at each 15 minute mark. I can reproduce the problem when ...

I've edited out your phone number for privacy reasons (also, posting your phone number online is a great way to have your phone number added to spam lists). Hello, These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are re...

That sounds like they are trying to get you to sign up for Home Phone, which is $4.95 a month https://www.fongo.com/services/fongo-home-phone/ @ezenga Only the Grandstream ATA sold by Fongo can be used with Fongo Home Phone, and that ATA must be purchased when ordering Fongo Home Phone: https://www...

How do I get the unlock Key? Login at https://www.freephoneline.ca/showSipSettings. You'll see information similar to what hanke posted. Basically, your VoIP unlock key is your SIP Username and SIP Password that's shown after logging in at https://www.freephoneline.ca/showSipSettings. VoIP Unlock k...

Since Receiving another Email, I Consider this Matter to be RESOLVED Okay, I changed the thread title. Additionally, I have an ANDROID 8 Phone- which the Service can Not be Downloaded and Installed from Google Play. Nor, does Fongo - Offer Download Links, on their Own Site. Fongo Wireless doesn’t r...

It was not able to connect or send the message. Unless the cellular data signal was weak at the spot in your home where you were using the app, I'm not sure why the Fongo Mobile app was unable to connect. If you see a "Fongo Connection Failed" message, the associated troubleshooting artic...

I thought I would be able to make Phone Call with the Sim Card - Without a Wifi Connection You can using the Fongo Mobile app, which requires cellular data that the Fongo Wireless sim card provides, to make calls. A Wi-Fi connection is not required. The amount of cellular data provided per month is...

Will this be fixed in a newer Fongo version or are they dropping support for Iphone 5s (IOS 12.5.7) I suspect only Fongo support staff knows, and they are not obliged to respond here. If you want a response (and to ensure the issue is reported to Fongo Support staff), submit a ticket at https://sup...

To answer your question, yes, BMO does utilize two-factor authentication (2FA) for logging into their banking accounts. When suspicious or uncommon activity is detected, or when logging in from a new device, they send a verification code to the registered phone number or email, which indeed acts as...

It does mean that during the attack itself I was not logged out of my phone, and therefore they could not have intercepted the code by logging into the app from their device. I find the wording on the Fongo site somewhat misleading, insofar as I can sign into the same Fongo Mobile account on two iP...

Only one login can be active at any time. The most recent login is the active one. https://support.fongo.com/hc/en-us/articles/212435266-Using-Fongo-Mobile-on-multiple-devices-#:~:text=While%20you%20can%20install%20Fongo,the%20last%20logged%20in%20device. “While you can install Fongo on multiple dev...

I am unable to test anything other than iOS 17.0.3 at the moment. Possibly other users (less likely given the obsolete iOS version being used that is no longer supported and updated by Apple) or Fongo Support staff has access to the iOS version you’re using. These are user-to-user support forums. Fo...

STUN is not enabled by default.

Thank you for updating me. I'm glad your service is working.

Yahooooo... it is working. Thank you very much. Did you have a STUN server entered? I guess you did. STUN creates an additional point of failure. When the STUN server goes down, your FPL service goes down too. Don't use STUN. Anyway, that's great that your ATA is registered. Thanks for letting me k...

MrRebooting wrote:
For the STUN, this mean NAT Traversal should be No or Yes (with empty server)?

Yes with empty server

Also, try changing SIP server to "voip4.freephoneline.ca:6060" without the quotation marks.

I tried with the desktop app and works. I was able to call from my FPL to my cell phone. The interval of the flashing is 4 seconds and the errors codes are 103E and 105E. Do you get two error codes? E105E means a STUN issue Don't use STUN. Are you using STUN in the ATA? Don't. Using STUN introduces...

Hello 1) Busy line 2) Nop, I never called the 911 Okay, I wanted to see whether your FPL account is blocked. I suspect it is not blocked. If you want to ensure it's not, you can try to provision your FPL account on a SIP app, or try the Freephoneline desktop app on a Windows PC: https://forum.fongo...

Thanks. I performed the steps and my ATA is still not registred and I have no tonality. 1) What is the answer to my first question? What do you hear after dialing a phone number, despite not hearing a dial tone? 2) Have you dialed 911 recently? 3) What does the light pattern on the front of the ATA...

If you attempt to make an outbound call, do you hear a message stating that your account is blocked? If so, visit https://forum.fongo.com/viewtopic.php?f=8&t=20537. Otherwise, click https://forum.fongo.com/viewtopic.php?f=8&t=20539 and follow the steps, step by step, down the list. You can s...

I believe if Fongo can provide all of the details about what happened I question whether service providers, in general, will give that information to end users without law enforcement (police) making a request. Would you recommend submitting a complaint with the CCTS at this point? I can't recommen...

Fri Sept 20th, 2023 September 20, 2023 isn't Friday. (free) fongo mobile account access my BMO bank account Can BMO 2FA texts be received by free Fongo Mobile accounts without paying for a texting add-on? https://support.fongo.com/hc/en-us/articles/212434926-Activation-authentication-or-marketing-t...

Thank you for checking. I did some more testing. The problem isn't Fongo. The problem involves filtering when a third party domain name email service is involved. Fibernetics ---> ISP email works Fibenetics --> 3rd party domain email service --> ISP email doesn't work The ISP's email service is filt...