https://status.fongo.com/incidents/zJtHApoYq8re
May 07, 2024 - 10:08 (EDT)
"Investigating - Online Payment Issue
Investigating - We are having issues with online payments for Fongo users. We are investigating. We are sorry for the inconvenience."
Search found 2665 matches
- 05/07/2024
- Forum: Fongo Announcements
- Topic: Fongo Service Status Update
- Replies: 1
- Views: 347363
- 05/07/2024
- Forum: Community Support
- Topic: Fongo Home Phone pricing changes to $5.95+tax per month or $59.40+tax per annum starting July 9, 2024
- Replies: 1
- Views: 44
Re: Fongo Home Phone $5.95+tax per month or $59.40+tax per annum starting July 9, 2024
I will leave this thread open for discussion. Please remain civil. Also please keep in mind that I'm just the messenger; I'm not an employee. None of the volunteer moderators work for Fongo. We don't have access to your account or anything fulfillment or shipping related. The sales team can be reach...
- 05/07/2024
- Forum: Community Support
- Topic: Fongo Home Phone pricing changes to $5.95+tax per month or $59.40+tax per annum starting July 9, 2024
- Replies: 1
- Views: 44
Fongo Home Phone pricing changes to $5.95+tax per month or $59.40+tax per annum starting July 9, 2024
For the first time in over a decade, Fongo Home Phone's service price will be adjusted to $5.95 + tax per month starting July 9, 2024. However, you can you choose to pay $59.40 + tax annually instead ($59.40+tax divided by 12 months is the previous rate of $4.95+tax/month). Emails are being sent (on...
- 05/04/2024
- Forum: Community Support
- Topic: Freephoneline Desktop Application will be discontinued on June 3, 2025
- Replies: 5
- Views: 218
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
This is certainly a move. I would be interested in how many people still use the desktop app. Well, I was using it to test or troubleshoot VoIP unlock key accounts sometimes, so I would prefer that the application not be discontinued, at least, for paid users. I can understand the change for unpaid...
- 05/04/2024
- Forum: Community Support
- Topic: Freephoneline Desktop Application will be discontinued on June 3, 2025
- Replies: 5
- Views: 218
Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
The problem is fixed now.Liptonbrisk wrote: ↑05/03/2024Also, no one can login into the Freephoneline Desktop Application at the moment.
I'll let Fongo know.
- 05/03/2024
- Forum: Community Support
- Topic: Freephoneline Desktop Application will be discontinued on June 3, 2025
- Replies: 5
- Views: 218
Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
I will leave this thread open for discussion. Please remain civil. If you're upset or angry, that's fine. Just please be civil when expressing yourself. Also please keep in mind that I'm just the messenger. I'm not an employee, and I happen to use Freephoneline (I'm a VoIP unlock key customer) too. ...
- 05/03/2024
- Forum: Fongo Announcements
- Topic: Freephoneline Desktop Application 3.2.7.0
- Replies: 3
- Views: 372743
Re: Freephoneline Desktop Application 3.2.7.0
https://www.freephoneline.ca/downloadDesktopApplication "IMPORTANT INFORMATION The Freephoneline Desktop App Service will be discontinued on June 3, 2025. You will not be able to log into the app after this date. VoIP Unlock Keys will still be available and will still continue to function."...
- 05/03/2024
- Forum: Community Support
- Topic: Freephoneline Desktop Application will be discontinued on June 3, 2025
- Replies: 5
- Views: 218
Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
Also, no one can login into the Freephoneline Desktop Application at the moment.
I'll let Fongo know.
- 05/03/2024
- Forum: Community Support
- Topic: Freephoneline Desktop Application will be discontinued on June 3, 2025
- Replies: 5
- Views: 218
Freephoneline Desktop Application will be discontinued on June 3, 2025
Login at https://www.freephoneline.ca/downloadDesktopApplication. "IMPORTANT INFORMATION The Freephoneline Desktop App Service will be discontinued on June 3, 2025. You will not be able to log into the app after this date. VoIP Unlock Keys will still be available and will still continue to func...
- 04/30/2024
- Forum: Community Support
- Topic: Switching ATA devices with Freephoneline
- Replies: 3
- Views: 164
Re: Switching ATA devices with Freephoneline
By the way, the OBi2xx and OBi3xx ATA series are now discontinued. The replacement is the Poly 4xx ATA series, which doesn't support consumer Google Voice. One difference is Poly 4xx supports the G.722 audio codec, but Freephoneline doesn't anyway. Poly owns Obihai, and HP owns Poly. https://www.hp....
- 04/30/2024
- Forum: Community Support
- Topic: Switching ATA devices with Freephoneline
- Replies: 3
- Views: 164
Re: Switching ATA devices with Freephoneline
I wanted to switch my ATA device from the HT-802 to the Obi200. Just wondering how I would go about doing that. 1) Unplug the HT-802, and don't use it. When there are multiple devices/softphones/SPs (on an ATA/IP Phone) using the same FPL account, only the most recent registration is valid. The pre...
- 04/24/2024
- Forum: Community Support
- Topic: Fongo invoice
- Replies: 4
- Views: 898
Re: Fongo invoice
A long time ago, Freephoneline used to have a field called "correspondence email", which no longer exists. Chances are it was the same email address used to purchase a VoIP unlock key originally. Invoices were being sent to the old "correspondence email" address, even if that ema...
- 04/18/2024
- Forum: Community Support
- Topic: Fongo invoice
- Replies: 4
- Views: 898
Re: Fongo invoice
That's entirely up to you. All paid residential customers will be getting monthly invoices. It's possible someone else may receive additional information that I did not, but I doubt it. I would be more inclined to submit a ticket if my bill isn't $0 and/or if I needed clarification for something tha...
- 04/18/2024
- Forum: Community Support
- Topic: Fongo invoice
- Replies: 4
- Views: 898
Re: Fongo invoice
I’m told VoIP unlock key customers will be receiving monthly invoices going forward, in order to also receive required regulatory information.
- 04/04/2024
- Forum: Community Support
- Topic: VoIP Unlock Key - flagged for deletion due to inactivity for not making an outbound call in 4 years
- Replies: 6
- Views: 2207
Re: VoIP Unlock Key - flagged for deletion due to inactivity
Well, I guess, on the other hand, keeping accounts active must cost them money somehow, but as a customer, I definitely don't like this sudden twist.
Anyway, I made outbound calls on all of my accounts today.
Anyway, I made outbound calls on all of my accounts today.
- 04/04/2024
- Forum: Community Support
- Topic: VoIP Unlock Key - flagged for deletion due to inactivity for not making an outbound call in 4 years
- Replies: 6
- Views: 2207
Re: VoIP Unlock Key - stopped working...
I was also quite shocked when I got the email even though this is a number that I really haven't used in years. Yes, I would have been stunned and then angry in all honesty. If they do actually start deleting the accounts, then I hope they also refund what people paid for the config files/unlock ke...
- 04/04/2024
- Forum: Community Support
- Topic: VoIP Unlock Key - flagged for deletion due to inactivity for not making an outbound call in 4 years
- Replies: 6
- Views: 2207
Re: VoIP Unlock Key - stopped working...
I got that email on one of my accounts also. Wow, I find this to be pretty shocking, as someone who has purchased VoIP unlock keys. I've let two of my keys remain relatively dormant. Years ago I basically bought extra keys and let them lay dormant (they typically receive incoming calls occasionally...
- 04/04/2024
- Forum: Community Support
- Topic: VoIP Unlock Key - flagged for deletion due to inactivity for not making an outbound call in 4 years
- Replies: 6
- Views: 2207
Re: VoIP Unlock Key - stopped working...
More than 10 years ago I paid for VoIP Unlock Key; then setup and used the key successfully on Asterisk for several years; but have not used it recently. This week, I received an email with "We see that you haven't been active for a while. In 5 days, your account may be flagged for deletion.&q...
- 04/03/2024
- Forum: Device Configuration Sharing
- Topic: Official Freephoneline VoIP Unlock Key Guidelines
- Replies: 2
- Views: 30892
Re: Official Freephoneline VoIP Unlock Key Guidelines
Okay, I updated the link in the original post from 2013.
I also added the VoIP unlock key purchasing information link.
I also added the VoIP unlock key purchasing information link.
- 03/28/2024
- Forum: Community Support
- Topic: Grandstream HT801 dead?
- Replies: 7
- Views: 6357
Re: Grandstream HT801 dead?
Typically after 30 days, you will be charged for another ATA if it's defective. Service providers generally aren't responsible for devices that aren't being rented. While I've never owned a Grandstream ATA, in general the power adapters for ATAs are often susceptible to electrical surges, power outa...
- 03/27/2024
- Forum: Community Support
- Topic: [Resolved] Receiving\Incoming call issue
- Replies: 6
- Views: 1302
Re: Receiving\Incoming call issue
Fongo Support stated that they escalated the issue on the weekend. I wonder if it was a routing issue so Fibernetics got the scalation ticket [?]. Since I don't work for Fongo, I have no way of knowing, unfortunately. I could speculate about an interconnect carrier issue, but I really have no relev...
- 03/24/2024
- Forum: Community Support
- Topic: [Resolved] Receiving\Incoming call issue
- Replies: 6
- Views: 1302
Re: Receiving\Incoming call issue
March 13 - Received email that they can't find an issue and it has to be with the incoming provider "We checked your call logs to confirm the sample calls, and we were unable to locate it. This indicates that the call did not even hit our servers . With Freephoneline, if the call isn't answere...
- 03/23/2024
- Forum: Community Support
- Topic: [Resolved] Receiving\Incoming call issue
- Replies: 6
- Views: 1302
Re: Receiving\Incoming call issue
Is anyone else having the same problem or similar issues with receiving calls? Although I'm not a Fongo Home Phone customer, I think it's reasonable to believe these forums would be flooded with complaints if this were an issue affecting everyone. My Freephoneline numbers are not affected. Incoming...
- 03/15/2024
- Forum: General Discussions
- Topic: New HT801 ATA flashing phone light
- Replies: 2
- Views: 1829
Re: New HT801 ATA flashing phone light
https://www.grandstream.com/hubfs/Produ ... _guide.pdf (page 18)
Slow blinking indicates you have voicemail waiting.
Slow blinking indicates you have voicemail waiting.
- 03/14/2024
- Forum: Community Support
- Topic: I have a problem with my line and I touched nothing
- Replies: 3
- Views: 5747
Re: I have a problem with my line and I touched nothing
Edit : no bb codes are working for some reason. My reply look like a mess Hi, thx for the reply. I'm currently having a pulmonary embolism and I'll try not stressing too much for a couple days. I'll check this long list to do in the coming days or weeks to come. I hope you recover quickly. Are you ...