Fongo Community Forums

Liptonbrisk wrote: ↑

05/03/2024

Also, no one can login into the Freephoneline Desktop Application at the moment.

I'll let Fongo know.

The problem is fixed now.

I will leave this thread open for discussion. Please remain civil. Also please keep in mind that I'm just the messenger. I'm not an employee, and I happen to use Freephoneline (I'm a VoIP unlock key customer) too. Thank you.

https://www.freephoneline.ca/downloadDesktopApplication "IMPORTANT INFORMATION The Freephoneline Desktop App Service will be discontinued on June 3, 2025. You will not be able to log into the app after this date. VoIP Unlock Keys will still be available and will still continue to function."

Also, no one can login into the Freephoneline Desktop Application at the moment.

I'll let Fongo know.

Login at https://www.freephoneline.ca/downloadDesktopApplication. "IMPORTANT INFORMATION The Freephoneline Desktop App Service will be discontinued on June 3, 2025. You will not be able to log into the app after this date. VoIP Unlock Keys will still be available and will still continue to func...

By the way, the OBi2xx and OBi3xx ATA series are now discontinued. The replacement is the Poly 4xx ATA series, which doesn't support consumer Google Voice. One difference is Poly 4xx supports the G.722 audio codec, but Freephoneline doesn't anyway. Poly owns Obihai, and HP owns Poly. https://www.hp....

I wanted to switch my ATA device from the HT-802 to the Obi200. Just wondering how I would go about doing that. 1) Unplug the HT-802, and don't use it. When there are multiple devices/softphones/SPs (on an ATA/IP Phone) using the same FPL account, only the most recent registration is valid. The pre...

A long time ago, Freephoneline used to have a field called "correspondence email", which no longer exists. Chances are it was the same email address used to purchase a VoIP unlock key originally. Invoices were being sent to the old "correspondence email" address, even if that ema...

That's entirely up to you. All paid residential customers will be getting monthly invoices. It's possible someone else may receive additional information that I did not, but I doubt it. I would be more inclined to submit a ticket if my bill isn't $0 and/or if I needed clarification for something tha...

I’m told VoIP unlock key customers will be receiving monthly invoices going forward, in order to also receive required regulatory information.

Well, I guess, on the other hand, keeping accounts active must cost them money somehow, but as a customer, I definitely don't like this sudden twist.

Anyway, I made outbound calls on all of my accounts today.

I was also quite shocked when I got the email even though this is a number that I really haven't used in years. Yes, I would have been stunned and then angry in all honesty. If they do actually start deleting the accounts, then I hope they also refund what people paid for the config files/unlock ke...

I got that email on one of my accounts also. Wow, I find this to be pretty shocking, as someone who has purchased VoIP unlock keys. I've let two of my keys remain relatively dormant. Years ago I basically bought extra keys and let them lay dormant (they typically receive incoming calls occasionally...

More than 10 years ago I paid for VoIP Unlock Key; then setup and used the key successfully on Asterisk for several years; but have not used it recently. This week, I received an email with "We see that you haven't been active for a while. In 5 days, your account may be flagged for deletion.&q...

Okay, I updated the link in the original post from 2013.

I also added the VoIP unlock key purchasing information link.

You will be charged for another ATA if it's defective. Service providers generally aren't responsible for devices that aren't being rented. While I've never owned a Grandstream ATA, in general the power adapters for ATAs are often susceptible to electrical surges, power outages, and electrical issue...

Fongo Support stated that they escalated the issue on the weekend. I wonder if it was a routing issue so Fibernetics got the scalation ticket [?]. Since I don't work for Fongo, I have no way of knowing, unfortunately. I could speculate about an interconnect carrier issue, but I really have no relev...

March 13 - Received email that they can't find an issue and it has to be with the incoming provider "We checked your call logs to confirm the sample calls, and we were unable to locate it. This indicates that the call did not even hit our servers . With Freephoneline, if the call isn't answere...

Is anyone else having the same problem or similar issues with receiving calls? Although I'm not a Fongo Home Phone customer, I think it's reasonable to believe these forums would be flooded with complaints if this were an issue affecting everyone. My Freephoneline numbers are not affected. Incoming...

https://www.grandstream.com/hubfs/Produ ... _guide.pdf (page 18)

Slow blinking indicates you have voicemail waiting.

Edit : no bb codes are working for some reason. My reply look like a mess Hi, thx for the reply. I'm currently having a pulmonary embolism and I'll try not stressing too much for a couple days. I'll check this long list to do in the coming days or weeks to come. I hope you recover quickly. Are you ...

I don't have a Grandstream ATA. However, in general the power adapters for ATAs are often susceptible to electrical surges, power outages, and storms. If you have another compatible power adapter available, you might want to try it just to see if your ATA still works. I have a whole house surge prot...

On March 13th, before 12 p.m. EST, voip.freephoneline.ca wasn't working properly. All incoming calls, when using that server, were going to straight to voicemail. The March 13th issue is now resolved. I suggest switching to voip4.freephoneline.ca:6060 NAT corruption can also develop between a router...

voip.freephoneline.ca is working again.

Incoming calls on affected FPL numbers are going straight to voicemail.

Use voip2.freephoneline.ca or voip4.freephoneline.ca:6060 until the problem is resolved, please.

I've contacted someone at Fongo.