Search found 194 matches

by hanke
10/28/2023
Forum: Community Support
Topic: Freephoneline and Yealink VOIP phone
Replies: 6
Views: 10702

Re: Freephoneline and Yealink VOIP phone

Log into your Freephoneline account from a computer and you should see your details.
by hanke
02/04/2023
Forum: Community Support
Topic: [Resolved] Fongo Mobile/ Fongo Works and FPL Services Down
Replies: 20
Views: 22311

Re: Fongo Mobile/ Fongo Works and FPL Services Down

Flipped back over to voip.freephoneline.ca and registration is there and all working again.

Thanks again Liptonbrisk for you speedy help and up to date reports of the situation.
by hanke
02/04/2023
Forum: Community Support
Topic: [Resolved] Fongo Mobile/ Fongo Works and FPL Services Down
Replies: 20
Views: 22311

Re: Fongo Mobile/ Fongo Works and FPL Services Down

Voip server is down, no registration. Flipped over to voip2 and registration and service works. Will wait til things get corrected. Thanks for finding the fault.
by hanke
12/21/2022
Forum: Community Support
Topic: [Resolved] Incoming Calls Go To Voicemail - 21 Dec 2022
Replies: 10
Views: 4255

Re: [Resolved] Incoming Calls Go To Voicemail - 21 Dec 2022

I am sitting on voip.freephoneline.ca and all is working again.
Thanks for sorting out the issue!
by hanke
12/21/2022
Forum: Community Support
Topic: [Resolved] Incoming Calls Go To Voicemail - 21 Dec 2022
Replies: 10
Views: 4255

[Resolved] Incoming Calls Go To Voicemail - 21 Dec 2022

My incoming calls on "voip.freephoneline.ca" this morning go directly to voicemail. I rebooted system and no change. I switched over to "voip2.freephoneline.ca" and incoming calls work fine. I wonder if anyone else is experiencing this issue. I will give it sometime and switch ba...
by hanke
10/19/2022
Forum: Community Support
Topic: [Resolved] calls not working using voip.freephoneline.ca
Replies: 5
Views: 3303

Re: [Resolved] calls not working using voip.freephoneline.ca

Yes, I can confirm....all is working again on the "voip.freephoneline.ca" server.
Thank you for getting the issue resolved.
by hanke
10/19/2022
Forum: Community Support
Topic: [Resolved] calls not working using voip.freephoneline.ca
Replies: 5
Views: 3303

[Resolved] calls not working using voip.freephoneline.ca

As of 1030 AM I noticed it, no outbound calls (results in a fast busy tone) and inbound calls go directly to voicemail. I am sitting on "voip.freephoneline.ca" and shows as registered. I rebooted ATA which made no difference. Two other family accounts are experiencing the same problem. I s...
by hanke
09/15/2022
Forum: Community Support
Topic: [Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022
Replies: 14
Views: 7091

Re: incoming call problem with voip.freephoneline.ca 15Sep20

Yes, it is working on my line as well as my family members....so all is good again. Thanks for you help Liptonbrisk, your email must have had them look into the problem which corrected the issue.
by hanke
09/15/2022
Forum: Community Support
Topic: [Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022
Replies: 14
Views: 7091

Re: Incoming Calls - Go to Voicemail 15Sep2022

Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.
by hanke
09/15/2022
Forum: Community Support
Topic: [Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022
Replies: 14
Views: 7091

Re: Incoming Calls - Go to Voicemail 15Sep2022

I have 2 family members using same server and their incoming calls also go directly into voicemail. I would suspect there is an issue, unfortunately. Thanks for your checks and will see how the day progresses.
by hanke
09/15/2022
Forum: Community Support
Topic: [Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022
Replies: 14
Views: 7091

[Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022

My incoming calls on "voip.freephoneline.ca" this morning go directly to voicemail. I rebooted system and no change. I switched over to "voip2.freephoneline.ca" and incoming calls work fine. I wonder if anyone else is experiencing this issue. I will give it sometime and switch ba...
by hanke
04/13/2022
Forum: Community Support
Topic: incoming calls dropping
Replies: 25
Views: 25909

Re: incoming calls dropping

Well, I would try to shut off any ringer of the 1 and only phone set attached to the ATA. Make an incoming call, watch the ATA lights indicating an incoming call and let that go to voice mail or pick it up. If it disconnects at that time, remove the connected phone set and make another incoming call...
by hanke
04/11/2022
Forum: Community Support
Topic: incoming calls dropping
Replies: 25
Views: 25909

Re: incoming calls dropping

It sounds like more that the power adapter is weak. I had similar issues with my ATA, outgoing worked fine, incoming rang then stopped after 1 ring but in my case I noticed the ATA was basically rebooting. I realized that the ring cycle to power the connected phones drew the power down resetting the...
by hanke
12/19/2021
Forum: Device Configuration Sharing
Topic: SPA2102 (Firmware 5.2.13.004)
Replies: 7
Views: 44375

Re: SPA2102 (Firmware 5.2.13.004)

I have attached the file, but site wont let my upload a zip file so i renamed it to a txt file. Download it and then rename by just removing the .txt. Hopefully it will work for you..
by hanke
10/30/2021
Forum: Community Support
Topic: Fongo Wireless Sim on different phones
Replies: 3
Views: 5182

Re: Fongo Wireless Sim on different phones

I do not have the Fongo version of this plan, but I do have their sister company's version (Worldline) where it was beta tested before released on Fongo. I can only assume the two plans work in the same way. With my plan it's just a data plan SIM, it doesn't have any phone tied to it in anyway eith...
by hanke
10/25/2021
Forum: General Discussions
Topic: Forum Requirement to Login Each Visit
Replies: 3
Views: 4644

Re: Forum Requirement to Login Each Visit

Same for me, I was not required to login when I had tried after your message you posted. It didn't work this AM. Hopefully all is back to normal and stays that way. Thanks for your update.
by hanke
10/20/2021
Forum: General Discussions
Topic: Forum Requirement to Login Each Visit
Replies: 3
Views: 4644

Forum Requirement to Login Each Visit

Just curious if anyone else is encountering the requirement to now login each time you visit the forums? For a couple of days now, each visit requires (for myself at least) the requirement to login. I have cleared my cookies, logged in again and if I leave the page or close the browser window and I ...
by hanke
06/09/2021
Forum: Community Support
Topic: New ATA recomendation
Replies: 5
Views: 5957

Re: New ATA recomendation

That's a pretty good price!
by hanke
04/11/2021
Forum: Community Support
Topic: [Resolved] Voip.freephoneline.ca - Calls go to voicemail
Replies: 26
Views: 65046

Re: [Resolved] Voip.freephoneline.ca - Calls go to voicemail

Thank you for getting the server issue fixed...all working with mine and friends accounts.
by hanke
04/11/2021
Forum: Community Support
Topic: [Resolved] Voip.freephoneline.ca - Calls go to voicemail
Replies: 26
Views: 65046

Re: Voip.freephoneline.ca Server- Calls go to voicemail

I've tried contacting someone. I'll update this thread if I get a response. In the meantime, users encountering this issue should try voip2.freephoneline.ca or voip4.freephoneline.ca:6060 instead. Thanks. Thanks...as I had indicated with my 1st post I had submitted a ticket, I saw it was successful...
by hanke
04/11/2021
Forum: Community Support
Topic: [Resolved] Voip.freephoneline.ca - Calls go to voicemail
Replies: 26
Views: 65046

Re: Voip.freephoneline.ca Server- Calls go to voicemail

Well, situation is no different. Changed the sip port, set server to the voip.freephoneline.ca, disconnected ATA, reboot router (waited till it settled) applied power to ATA, ATA registered successfully and incoming calls go directly to voicemail.

No change.
by hanke
04/11/2021
Forum: Community Support
Topic: [Resolved] Voip.freephoneline.ca - Calls go to voicemail
Replies: 26
Views: 65046

Re: Voip.freephoneline.ca Server- Calls go to voicemail

So why is it happening to 2 other different FPL accounts at different locations using the same server settings?
by hanke
04/11/2021
Forum: Community Support
Topic: [Resolved] Voip.freephoneline.ca - Calls go to voicemail
Replies: 26
Views: 65046

Re: Voip.freephoneline.ca Server- Now working

Update 1200hrs - After changing back to voip.freephoneline.ca registration is successful, but incoming calls go to voicemail. I changed back to voip2.freephoneline.ca, registration successfully and INCOMING calls work. I will submit a ticket for them to check things out. I have 3 other family FPL us...
by hanke
04/10/2021
Forum: Community Support
Topic: [Resolved] Voip.freephoneline.ca - Calls go to voicemail
Replies: 26
Views: 65046

[Resolved] Voip.freephoneline.ca - Calls go to voicemail

I discovered at approximately 2345hrs Saturday night, my ATA was not registered. Rebooted, and still no registration on " voip.freephoneline.ca ". I changed my server to " voip2.freephoneline.ca " and registration was successfully made. I will check if there is any changes as to ...