Fongo Community Forums

Current Fongo Mobile 3.10.8.33 app for Android installed from Google Play never shows up in Android Task Switcher when running, at least on my Android 6 phone. So its impossible to Lock or Exit the app from the Task Switcher. The only way I can access the running app is from the phone Shade by tappi...

When someone calls a Fongo Mobile number, the notification of a new call in Calls History in Fongo Mobile app for Android is immediate, regardless whether the call was connected or not. But when a Voicemail is left, it may take 5+ min to get New Voicemail notification on Fongo Mobile. Why is that, a...

This is not a tech support request for the desktop app, but rather a maintenance or bug fix request for FPL server, possibly limited to certain user accounts like mine. Anyway, once the ticket is open, is there a way to check its status on any website or by phone? How to escalate the ticket if ignor...

Liptonbrisk wrote:That's seems as though the server is blocking the request.

Thanks for help you already provided. I assume you mean FPL server... and I suspected it all alone. Is there a way to reach FPL support on this in a manner that would result in a fix rather than talk?

In SIP protocol, the message is called "BYE"; the response should be "200 OK". If you're using Wireshark, this is the type of stuff you should be looking for. Sorry for some delay, being busy lately. I fully cleanup existing FPL install with Total Uninstall, and reinstalled agai...

On the surface, your issue, to me, seems related to java, some background process hanging or eating resources, or an audio driver issue. I'm quite advanced user, and have been using FFL app for many years. Just recently the server started to fail disconnecting calls on the other end, which means it...

I'm using FFL 3.2.7.0 app on a Win 10 64-bit PC. Starting from a certain Win 10 update, or possibly by coincidence with FFL server side changes, the app stopped disconnecting any phone call when the other party plays a prerecorded message, like an answering machine or on hold. When clicking "En...

If your PC has several network adapters, including real physical and virtual, Freephoneline at startup offers to choose the host (a network adapter with IP address) to use during calls. This feature allows to channel phone calls via a different adapter compare to the rest of internet traffic on that...

It looks like Fongo allows to Transfer Freephoneline phone number to the Fongo mobile application . I wonder if you purchased SIP Credentials for FPL and then transferred the number to Fongo Mobile, would you be allowed to use the same FPL SIP credentials you already purchased in an Android mobile S...

To my understanding, Fongo Mobile and Freephoneline are different applications. While Fongo Mobile is used on mobile phones, Freephonline is a Windows desktop package. They have different phone numbers assigned to user. The number assigned to Freephoneline will not ring Fongo Mobile app on a smartph...

Canada laws allow to record a phone conversation if at least one party to the call is aware of the conversation being recorded. Notifying the other party is not required by law in Canada. Most people record phone conversations for personal archive, not legal proceedings anyway. Most Android phone mo...

Are there SMS-to-Email and Voicemail-to-email features in Fongo Mobile app and Fongo Mobile web account? If a mobile phone is lost or not working for any reason, the subscriber would still receive important SMS and Voicemail messages via email. If not available, can you add these features similar to...

When a Virtual Machine like VirtualBox or VMWare, or VPN app is installed on one's PC, it creates its own virtual network adapters with local IPs. All other network apps installed on the host properly recognize what physical adapter provides real access to internet, and use that adapter. But FreePho...

Sharing experiences... I recently upgraded my PC to Windows 10. After that I started experiencing the same issue: can't hear the other party, while FPL desktop app calls go through. When I checked, what local IP I'm connecting through, it was a VMWare adapter IP, despite I was not running a VM. Once...

Thanks for your suggestions. I need to setup both Mic and Headphones, and both can't be PC defaults. I do realize it can run on a VM, but its way too much for a softphone. Hope, Fongo staff will provide syntax examples for the above UserSettings.cfg . Putting different devices in that file manually ...

Freephoneline has bitten most other softphones on the market by lacking mainstream most simplistic features. Yet this is the ONLY softphone I know of that doesn't have GUI controls allowing to select Mic and Speaker devices on a PC. So default sound devices are chosen instead. However, it seems to b...

Canadian law allows to record a conversation if at least one party out of two is aware of the call being recorded. This can be the call originator. See Is it legal to record a private conversation? by Legaltree.ca . "One party consent exception to the rule against interception: any intended rec...

Can you add a Call Recording feature to Freephoneline Desktop App, since its available in most other similar apps? Any party would record the call if desired on their local PCs, so they will be responsible for other party notifications if at all required, but not FFL network. Besides, your servers w...

I'd love to hear a confirmation from someone otherwise (that it works for them, without having paid for a VoIP unlock code) - and what did the trick. I already gave you that confirmation above, not being related to FPL in any way. But you assumed, its not true. :D I recognize this feeling... at tim...

cubura wrote:What could be the other potential issues.

Set RTP Packet Size to 0.02 . Follow Mango guide on configuring your ATA.

I use the same FPL Desktop with Win7, and it does generate ring tones punched on the app dial pad when dialing a number, and after the call goes through. DTMF setting is In-band. At times extra ring tones aren't recognized after the call is connected, so I need to repeat, but it works. Do you hear r...

Generally, FPL credentials key is purchased to allow connect an ATA device, IP phone or any softphone brand other than Freephoneline Desktop. To use FreePhoneLine Desktop App, one doesn't need to buy a key. This means, you can either connect your ATA with credentilas given to you, or use a more adva...

I contacted Fongo Support by PM, they troubleshoot my number, and I was able to make and receive calls with Fongo Desktop without any problems when I tested it, so they closed my ticket. But a few hours later the same problem reappeared again. Outgoing calls to VoIP DIDs are dropped as soon as the p...

I also have a similar problem with latest available Fongo Desktop for Windows. It does not offer settings usually entered for an ATA, and for other popular Softphones - the settings relevant to the app registration interval and address, SIP URI, and many more. As a result, in many instances it doesn...