Search found 115 matches
- 06/09/2021
- Forum: Community Support
- Topic: Changed email, texts gone
- Replies: 5
- Views: 6350
Re: Changed email, texts gone
Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ? If your Fongo Mobile number is the same, then it shouldn't be a new account. Anyway, I hope you get a helpful response to your ticket. Ya that's what I did because I couldn't find where to c...
- 06/08/2021
- Forum: Community Support
- Topic: Changed email, texts gone
- Replies: 5
- Views: 6350
Re: Changed email, texts gone
I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app ver...
- 06/06/2021
- Forum: Community Support
- Topic: Changed email, texts gone
- Replies: 5
- Views: 6350
Changed email, texts gone
I went to change my account email, and the moment I did and logged back in, every text was gone. Is this normal, and anyway to get the texts back?
- 08/14/2020
- Forum: Community Support
- Topic: Removing SIP info for incoming caller ID?
- Replies: 1
- Views: 2837
Removing SIP info for incoming caller ID?
I use FPL on Android and Windows, and both display the SIP info after the incoming number. Is there anyway to remove this info from the caller ID?
- 05/26/2017
- Forum: Community Support
- Topic: No SIP device registered, how can I get rings?
- Replies: 1
- Views: 3584
No SIP device registered, how can I get rings?
I purchased an unlock key, connected a device, and all is good. The only real problem I'm having is when there's no SIP device connected, and when someone calls, there's silence instead of rings until it reaches voicemail. Is there any way the caller hears rings even when no device is connected? The...
- 05/14/2017
- Forum: General Discussions
- Topic: 2nd line in different room, wireless. How?
- Replies: 10
- Views: 14653
Re: 2nd line in different room, wireless. How?
Exactly! I was confused by why the OP felt a multi-headset cordless system is excessive, yet was looking for an extra device/gadget to be able to accomplish having another phone in a different room. Maybe excessive was a poor word :) I just meant if there was a way to have a single cordless phone u...
- 05/12/2017
- Forum: General Discussions
- Topic: 2nd line in different room, wireless. How?
- Replies: 10
- Views: 14653
Re: 2nd line in different room, wireless. How?
With a cordless phone the base unit will always have to be next to the ATA really, unless you run a cable to put it further away. If you just want to connect more than one different type phone to your ATA, then you can plug in a jack splitter (https://www.walmart.com/c/ep/telephone-line-splitters) ...
- 05/12/2017
- Forum: General Discussions
- Topic: 2nd line in different room, wireless. How?
- Replies: 10
- Views: 14653
2nd line in different room, wireless. How?
Sorry if this is a noob question :) I have home phone setup, ata adapter next to the router in the living room, but I'd like to setup a second line in a bedroom which is far enough from the ata adapter so a wired connection isn't possible. Is there a way to get connected wireless without having to b...
- 01/11/2017
- Forum: Community Support
- Topic: Change world credits auto-recharge payment option?
- Replies: 1
- Views: 2983
Change world credits auto-recharge payment option?
I have auto-recharge of world credits, but I want to change to a different credit card. How do I go about doing this?
- 08/14/2016
- Forum: Community Support
- Topic: Phone rings, pick up, call disconnects. Why?
- Replies: 1
- Views: 3065
Phone rings, pick up, call disconnects. Why?
I've noticed a new issue when receiving calls I haven't experienced in the past. A couple months ago I noticed when the phone rings and the moment I pick up, the call disconnects. There are times I pickup I can't hear the caller, but now the phone disconnects from the call entirely. Any reason this ...
- 07/09/2016
- Forum: Community Support
- Topic: Can't call the CRA (Canada Revenue Agency) using home phone?
- Replies: 4
- Views: 5018
Re: Can't call the CRA (Canada Revenue Agency) using home ph
I called again today and got through using the home phone, so at this point I'm not sure what's happening lol It's just a little weird that I called yesterday when it was also closed and couldn't connect, but using a cell phone I got through just fine. I don't intend to call them very often, so it's...
- 07/08/2016
- Forum: Community Support
- Topic: Can't call the CRA (Canada Revenue Agency) using home phone?
- Replies: 4
- Views: 5018
Re: Can't call the CRA (Canada Revenue Agency) using home ph
The CRA line is extremely busy most of the time. There might be an issue with Fongo, and CRA, but I doubt it. You just got lucky on what you used to call. Call the CRA when it is closed, and see what happens. Just tried again now (they're closed), got a busy signal. Tried using a cell phone, heard ...
- 07/08/2016
- Forum: Community Support
- Topic: Can't call the CRA (Canada Revenue Agency) using home phone?
- Replies: 4
- Views: 5018
Can't call the CRA (Canada Revenue Agency) using home phone?
I was trying to call the CRA this week, but got a busy signal every time I tried. Called using Google Hangouts, and a cell phone (Virgin), but got busy signals with each as well; just assumed they were busy. Then I tried another cell phone today (Wind) and got through, weird. Figured this was a less...
- 09/10/2015
- Forum: Community Support
- Topic: Account deleted?
- Replies: 2
- Views: 3259
Account deleted?
I tried to login my account today and it's saying "wrong email or password". Tried the "forgot your password" option and got the same message. I haven't used the # in awhile, as it's mostly used for forwarding, but was it actually deleted? I have that number on business cards, pl...
- 03/17/2015
- Forum: Tips & Tricks From Seasoned Users
- Topic: Spam faxes are getting annoying
- Replies: 19
- Views: 56799
Re: Spam faxes are getting annoying
How do you go about sending faxes? You need a fax machine, or is there a way to do this from the computer? OK, I'm necroposting, an old Usenet[now WWW] no-no but you can from the computer for free: http://faxzero.com/ answering Pete's question, if he still wants to know. To the above, yes, spammers...
- 12/30/2014
- Forum: Community Support
- Topic: World credits not auto-recharging & contact email issue
- Replies: 5
- Views: 4351
Re: World credits not auto-recharging & contact email issue
You will need to send in a support ticket on this one. You can find the link at the top of their support pages. You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posti...
- 12/30/2014
- Forum: Community Support
- Topic: World credits not auto-recharging & contact email issue
- Replies: 5
- Views: 4351
Re: World credits not auto-recharging & contact email issue
You will need to send in a support ticket on this one. You can find the link at the top of their support pages. You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posti...
- 12/30/2014
- Forum: Community Support
- Topic: World credits not auto-recharging & contact email issue
- Replies: 5
- Views: 4351
World credits not auto-recharging & contact email issue
I'm having 2 issues. First, auto-recharge isn't working. My credit card expired recently, and since updating my info, it hasn't loaded funds automatically. Before my card expiring, it added funds just fine. Second, I changed my email for the account, but I'm still receiving emails to my old email. W...
- 11/11/2014
- Forum: Community Support
- Topic: World credits, expired credit card
- Replies: 0
- Views: 2514
World credits, expired credit card
My credit card expired last month, so world credits hasn't topped up since than. I can't find anywhere to update the expiry date, so do I have to re-buy the credits with my new expiry?
- 07/19/2014
- Forum: Suggestions & Feedback
- Topic: Voice Mail forwarding/copying to multiple email addresses
- Replies: 7
- Views: 20473
Let me add a plus for my account email.
I have a phone number and my mother has a phone number. I manage her account, so having email+mom@gmail.com as her account email would be great. Any chance of this happening?
- 01/31/2014
- Forum: Tips & Tricks From Seasoned Users
- Topic: Spam faxes are getting annoying
- Replies: 19
- Views: 56799
Re: Spam faxes are getting annoying
I can receive and make calls using my Linksys PAP2 NA adaptor. However, I have a problem when it come to sending faxes, nothing is happening. Is there a different configuration for faxes? If so can someone share the configuration procedure. thanks a lot. Yes, If you want to send and receive faxes y...
- 11/18/2013
- Forum: Tips & Tricks From Seasoned Users
- Topic: Spam faxes are getting annoying
- Replies: 19
- Views: 56799
Re: Spam faxes are getting annoying
They stopped for about a year, then Apr of this year I started receiving them again. I thought my voice messages got me off their list, but apparently not. Usually I get 1 a month, but sometimes it's twice a month. Good times.
- 02/18/2013
- Forum: Community Support
- Topic: "Wrong email or password" when trying to login
- Replies: 4
- Views: 4658
Re: "Wrong email or password" when trying to login
Emailed on Feb 8 (got a reply asking for my #, I replied few hours later). Feb 18 today, and no response about my issue :/ Lame customer support.FONGO_mike wrote:Hi all, can you please pm Fongo Support with your email address (a brief description of what's happening, and a link to this thread) please
- 02/06/2013
- Forum: Community Support
- Topic: Incoming calls sent to voicemail
- Replies: 6
- Views: 6448
Re: Incoming calls sent to voicemail
I have been having a similar problem with FPL. Sometimes my phone will ring, then hang up, ring again, then send to FPL voicemail. There are times I don't get a ring at all as well. I guess the issue is spreading across the other services as well
- 02/06/2013
- Forum: Community Support
- Topic: "Wrong email or password" when trying to login
- Replies: 4
- Views: 4658
Re: "Wrong email or password" when trying to login
I too am experiencing the same error, where I click the forgot password link, enter in my email account and am presented with a screen of invalid account. When I try to register with that same email account I am presented with a message that the email account is already registered. How can we recov...