Fongo Community Forums

Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ? If your Fongo Mobile number is the same, then it shouldn't be a new account. Anyway, I hope you get a helpful response to your ticket. Ya that's what I did because I couldn't find where to c...

I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app ver...

I went to change my account email, and the moment I did and logged back in, every text was gone. Is this normal, and anyway to get the texts back?

I use FPL on Android and Windows, and both display the SIP info after the incoming number. Is there anyway to remove this info from the caller ID?

I purchased an unlock key, connected a device, and all is good. The only real problem I'm having is when there's no SIP device connected, and when someone calls, there's silence instead of rings until it reaches voicemail. Is there any way the caller hears rings even when no device is connected? The...

Exactly! I was confused by why the OP felt a multi-headset cordless system is excessive, yet was looking for an extra device/gadget to be able to accomplish having another phone in a different room. Maybe excessive was a poor word :) I just meant if there was a way to have a single cordless phone u...

With a cordless phone the base unit will always have to be next to the ATA really, unless you run a cable to put it further away. If you just want to connect more than one different type phone to your ATA, then you can plug in a jack splitter (https://www.walmart.com/c/ep/telephone-line-splitters) ...

Sorry if this is a noob question :) I have home phone setup, ata adapter next to the router in the living room, but I'd like to setup a second line in a bedroom which is far enough from the ata adapter so a wired connection isn't possible. Is there a way to get connected wireless without having to b...

I have auto-recharge of world credits, but I want to change to a different credit card. How do I go about doing this?

I've noticed a new issue when receiving calls I haven't experienced in the past. A couple months ago I noticed when the phone rings and the moment I pick up, the call disconnects. There are times I pickup I can't hear the caller, but now the phone disconnects from the call entirely. Any reason this ...

I called again today and got through using the home phone, so at this point I'm not sure what's happening lol It's just a little weird that I called yesterday when it was also closed and couldn't connect, but using a cell phone I got through just fine. I don't intend to call them very often, so it's...

The CRA line is extremely busy most of the time. There might be an issue with Fongo, and CRA, but I doubt it. You just got lucky on what you used to call. Call the CRA when it is closed, and see what happens. Just tried again now (they're closed), got a busy signal. Tried using a cell phone, heard ...

I was trying to call the CRA this week, but got a busy signal every time I tried. Called using Google Hangouts, and a cell phone (Virgin), but got busy signals with each as well; just assumed they were busy. Then I tried another cell phone today (Wind) and got through, weird. Figured this was a less...

I tried to login my account today and it's saying "wrong email or password". Tried the "forgot your password" option and got the same message. I haven't used the # in awhile, as it's mostly used for forwarding, but was it actually deleted? I have that number on business cards, pl...

How do you go about sending faxes? You need a fax machine, or is there a way to do this from the computer? OK, I'm necroposting, an old Usenet[now WWW] no-no but you can from the computer for free: http://faxzero.com/ answering Pete's question, if he still wants to know. To the above, yes, spammers...

You will need to send in a support ticket on this one. You can find the link at the top of their support pages. You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posti...

You will need to send in a support ticket on this one. You can find the link at the top of their support pages. You know what, that's actually what I did a couple weeks ago lol I sent a support ticket assuming since it's an account problem, it'd be better to submit a support ticket instead of posti...

I'm having 2 issues. First, auto-recharge isn't working. My credit card expired recently, and since updating my info, it hasn't loaded funds automatically. Before my card expiring, it added funds just fine. Second, I changed my email for the account, but I'm still receiving emails to my old email. W...

My credit card expired last month, so world credits hasn't topped up since than. I can't find anywhere to update the expiry date, so do I have to re-buy the credits with my new expiry?

I have a phone number and my mother has a phone number. I manage her account, so having email+mom@gmail.com as her account email would be great. Any chance of this happening?

I can receive and make calls using my Linksys PAP2 NA adaptor. However, I have a problem when it come to sending faxes, nothing is happening. Is there a different configuration for faxes? If so can someone share the configuration procedure. thanks a lot. Yes, If you want to send and receive faxes y...

They stopped for about a year, then Apr of this year I started receiving them again. I thought my voice messages got me off their list, but apparently not. Usually I get 1 a month, but sometimes it's twice a month. Good times.

FONGO_mike wrote:Hi all, can you please pm Fongo Support with your email address (a brief description of what's happening, and a link to this thread) please

Emailed on Feb 8 (got a reply asking for my #, I replied few hours later). Feb 18 today, and no response about my issue :/ Lame customer support.

I have been having a similar problem with FPL. Sometimes my phone will ring, then hang up, ring again, then send to FPL voicemail. There are times I don't get a ring at all as well. I guess the issue is spreading across the other services as well

I too am experiencing the same error, where I click the forgot password link, enter in my email account and am presented with a screen of invalid account. When I try to register with that same email account I am presented with a message that the email account is already registered. How can we recov...