Search found 37 matches

by ctm
07/17/2014
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 864930

Re: can't hear other side voice when make call or receive ca

can NOT dial some 800, 877 numbers of credit cards, staples, etc. Keep getting the messages like "the number you dialed can not be reached from your area".
by ctm
07/17/2014
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 864930

Re: local calls OK, but long distance calls problematic

same problem recurs - can't hear other side when making long distance calls If you have a Obi device, please try to configure it as per below: http://forum.fongo.com/viewtopic.php?f=15&t=16196 Best regards, Last month when I reported the same problem, a Fongo technician called me and actually d...
by ctm
07/17/2014
Forum: Community Support
Topic: can't hear other side voice when make call or receive call
Replies: 341
Views: 864930

local calls OK, but long distance calls problematic

same problem recurs - can't hear other side when making long distance calls The old, same problem recurred just minutes ago when I made a long distance call, can't hear the other side, then after about a minute it disconnected, and again I was charged 6 cents. So far I have been charged about 50 cen...
by ctm
07/02/2014
Forum: Community Support
Topic: service down or just me :)?
Replies: 577
Views: 737067

can not make any outgoing calls or receive any incoming call

It was OK up to 6pm tonight for me to make local calls and long distance calls to USA. But just now, I can NOT make any outgoing calls, neither local nor long distance, even my own cell number. It was dead silence after dial any number and about 10 seconds later you hear this message, no matter what...
by ctm
06/17/2014
Forum: Community Support
Topic: some technical problems with new FPL need help
Replies: 10
Views: 7690

Re: some technical problems with new FPL need help

Thank you. Someone would be kind enough to enlighten me what's going on.... I was out of the country after I posted my last reply here and just got back last week. So I hadn't got the chance to do the configuration as instructed in the post above by Fongo Support. That is, the configuration stays th...
by ctm
05/22/2014
Forum: Community Support
Topic: some technical problems with new FPL need help
Replies: 10
Views: 7690

Re: some technical problems with new FPL need help

sorry, that may soud really stupid, but how do I "add device to obi portal", is it like this

http://www.obihai.com/docs/OBiTALKDeviceManagement.pdf

I have to register an account with obi first?
by ctm
05/22/2014
Forum: Community Support
Topic: some technical problems with new FPL need help
Replies: 10
Views: 7690

Re: some technical problems with new FPL need help

how come when I login my FPL account, under Call Log, the only thing I see (the only option I got) is "submit" (current month), nowhere I see the option Incoming Caller ID "anonymous". I have set up my obi100 following this guide http://blog.voipdiy.com/2013/06/manually-configure...
by ctm
05/17/2014
Forum: Community Support
Topic: some technical problems with new FPL need help
Replies: 10
Views: 7690

Re: some technical problems with new FPL need help

There is no official technical support for FPL. It is BYOD and you are expected to have the technical competence to fix problems by yourself. However, if you ask nicely and provide detailed description of your problems you may be able to get support. Find a post by Jake and follow the links in his s...
by ctm
05/16/2014
Forum: Community Support
Topic: some technical problems with new FPL need help
Replies: 10
Views: 7690

Re: some technical problems with new FPL need help

as to the 3rd problem, the phone has again rang couple of times since I submitted this post, even short interval, about once per hour, the number shown up is 100.
by ctm
05/16/2014
Forum: Suggestions & Feedback
Topic: Come on, I submitted my problem more than 2 hours ago
Replies: 2
Views: 5645

Come on, I submitted my problem more than 2 hours ago

my post hasn't shown up yet. isn't that censorship process taking too long? I have to waited until next Tuesday, after the long weekend?
by ctm
05/16/2014
Forum: Community Support
Topic: Freephoneline - $119.95* - things you need to know
Replies: 82
Views: 1872531

Re: Freephoneline - $50.00* - things you need to know

how come I can't see the post I just posted?
by ctm
05/16/2014
Forum: Community Support
Topic: some technical problems with new FPL need help
Replies: 10
Views: 7690

some technical problems with new FPL need help

I just got my FPL setup last week. bought $5 long distance credit. tried call both local and long distance, seems fine. However, here are some problems I've found so far. I tried email Fongo but got no response whatsoever after 3 days. (I'm using teksavvy cable) 1. No call IDs for incoming calls, no...