Search found 20 matches
- 04/11/2019
- Forum: Community Support
- Topic: email from Fongo to upgrade
- Replies: 35
- Views: 38558
Re: No more support for Free Phone Line?
Same interrogation here... and no announcement on web site. Seems like everything is as usual!!?!
- 04/11/2019
- Forum: Community Support
- Topic: email from Fongo to upgrade
- Replies: 35
- Views: 38558
No more support for Free Phone Line
I have receive a email from Fongo saying to move on to Fongo 4,95$ per month service. They argued they will no more support this service (see image capture of this image attached to this message. I’m quite sure I DON’T understand what will happens after April 19th? No where on free phone line.ca the...
- 04/11/2019
- Forum: Support Technique Français
- Topic: No more support for Free Phone Line
- Replies: 1
- Views: 11052
No more support for Free Phone Line
Bonjour, j’ai reçu un courriel de Fongo m’annonçant que je devrais rapidement porter mon numéro de téléphone vers le service payant à 4,95 dollars par mois de Fongo. Il m’informe qu’il n’y aura plus de soutien technique à faire pour ce service gratuit. Y avait-il vraiment un soutien technique, autre...
- 04/05/2018
- Forum: Community Support
- Topic: Why Grandstream ht502 drop internet every 5 days...?
- Replies: 3
- Views: 7003
Re: Why Grandstream ht502 drop internet every 5 days...?
But if your internet service drops every 5 days (log in to your modem to check), that's an issue between your modem and Teksavvy. In that case, contact Teksavvy. If the modem does have internet connectivity (doesn't drop every 5 days), then perhaps your problem will go away if you use your Apple ro...
- 04/04/2018
- Forum: Community Support
- Topic: Why Grandstream ht502 drop internet every 5 days...?
- Replies: 3
- Views: 7003
Why Grandstream ht502 drop internet every 5 days...?
I have difficulty with my ATA for 2 months now. I have factory reset it, drop tektalk account as Fx1 and now have Fx1 and 2 on freephoneline.ca SIP : now my internet connection drop completely every 4-5 days (ATA without connection, phone not registered and no internet over the router...). Whan I re...
- 12/23/2016
- Forum: Support Technique Français
- Topic: Appels 911
- Replies: 4
- Views: 9350
Re: Appels 911
Bonjour, j'ai expérimenté l'usage du 911 cette semaine et les délai sont très court, la répartitrice bilingue transfert l'Appel en moins de 20 secondes au bon service après avoir confirmé l'adresse. Étrangement depuis ce matin, je suis NOT REGISTERED et je me demande si ce n'ESt pas ce frais de 35 $...
- 08/16/2016
- Forum: Support Technique Français
- Topic: NOT registred depuis 2016-08-16? Solution ici...
- Replies: 0
- Views: 5418
NOT registred depuis 2016-08-16? Solution ici...
Mon compte demeurait NOT REGISTERED depuis 2016-08-16 en matinée. Mes recherches ont trouvé la solution ci-dessous : https://support.fongo.com/home (copie du message dans le haut de la page en rouge! 2016-08-16) TUESDAY AUGUST 16, 2016 NOTICE: HOME PHONE users, if you are experiencing issues with yo...
- 08/16/2016
- Forum: Community Support
- Topic: Registration keeps failing on voip.freephoneline.ca
- Replies: 72
- Views: 86902
Re: Registration keeps failing on voip.freephoneline.ca
OTHER PROBLEM - JUST START 2016-08-16 : FOUND SOLUTION HERE = https://support.fongo.com/home TUESDAY AUGUST 16, 2016 NOTICE: HOME PHONE users, if you are experiencing issues with your service, before submitting a support ticket, please unplug your phone adapter from power for 2 minutes, then plug it...
- 08/16/2016
- Forum: Community Support
- Topic: Registration keeps failing on voip.freephoneline.ca
- Replies: 72
- Views: 86902
Solved : Device not registered
SAME PROBLEM : FOUND SOLUTION HERE = https://support.fongo.com/home TUESDAY AUGUST 16, 2016 NOTICE: HOME PHONE users, if you are experiencing issues with your service, before submitting a support ticket, please unplug your phone adapter from power for 2 minutes, then plug it back in to restore servi...
- 03/22/2016
- Forum: General Discussions
- Topic: FPL for Businesses
- Replies: 9
- Views: 13042
Re: FPL for Businesses
I'm also unable to create an account to fongo works... in the last month.
- 03/22/2016
- Forum: Support Technique Français
- Topic: Question a tout le monde- numero masque
- Replies: 9
- Views: 15554
Re: Question a tout le monde- numero masque
j'appel d'un centre hospitalier (CHUM) via leur voip a ma ligne freephoneline du domicile et l'appel rentre toujours. Jamais rencontré ce type de problème. J'aurais en effet pensée au blocage de numéro comme lustucru.
pas d'autre idée...
pas d'autre idée...
- 07/06/2015
- Forum: Community Support
- Topic: service down or just me :)?
- Replies: 577
- Views: 734860
Re: service down or just me :)?
Hello; thank you for the PM. I'm sorry I don't know what's wrong. We can try some general troubleshooting. Earlier I told you to use voip2. Now please set your Primary SIP Server to voip4.freephoneline.ca:6060 X Please set Local SIP Port to 26913 X Please set Use Random Port to No, if it is not tha...
- 07/02/2015
- Forum: Community Support
- Topic: service down or just me :)?
- Replies: 577
- Views: 734860
Re: service down or just me :)?
T Please try logging out and closing the desktop application. Verify that your Register Expiration is 60 and let us know what it was if it was not. Finally, try to change your Primary SIP Server from voip.freephoneline.ca to voip2.freephoneline.ca, or vice versa. Let us know if that works. logging ...
- 07/01/2015
- Forum: Community Support
- Topic: service down or just me :)?
- Replies: 577
- Views: 734860
NOT REGISTERED since this mor... server down?
Modem thomson DCM 475 LAN → WAN : Grandstream ht502 → WAN : Airport extreme : HAT –DHCP My Fx port 1 is configure with tektalk - this phone line is registered and works just fine My Fx port2 is configure with freephone line SIP - not registered since 2015-07-01 I look at : Difference in the configur...
- 07/01/2015
- Forum: Community Support
- Topic: service down or just me :)?
- Replies: 577
- Views: 734860
NOT REGISTERED depuis ce matin... server down?
Modem thomson DCM 475 LAN → WAN : Grandstream ht502 → WAN : Airport extreme : HAT –DHCP My Fx port 1 is configure with tektalk - this phone line is registered and works just fine My Fx port2 is configure with freephone line SIP - not registered since 2015-07-01 I look at : Difference in the configur...
- 05/13/2015
- Forum: Support Technique Français
- Topic: Freephoneline VOIP avec Routeur Apple Airport
- Replies: 3
- Views: 5648
Re: Freephoneline VOIP avec Routeur Apple Airport
OUPS! I did not notice it was for SPA1001 FXS VoIP Phone Adapter... you don't have the LAN output! Quand le son de l'autre personne ne revient pas : c'est habituellement les réglages firewall qui block les ports entrants : désolé trop compliqué pour moi! //////SETUP MODEM – ATA – ROUTER Coax cable I...
- 05/10/2015
- Forum: Community Support
- Topic: Need to reboot SIP device often
- Replies: 38
- Views: 33567
Re: Need to reboot SIP device often
Interresting discussion. My system also go down once in 4-6 week and it often happens when I'm out of for more than 24h... Il arrive environ une fois par 6 semaines qui le système téléphone s'interrompe dans le 2e logement et on reset les modem, ATA et router en même temps et tout se replace. Un min...
- 05/10/2015
- Forum: Community Support
- Topic: $ 35 fee for 911?
- Replies: 30
- Views: 37236
Re: $ 35 fee for 911?
Can Fongo Staff confirm that the 911 service is not blocked without $35 in the account? Please and Thank You. Correct. You do not need to have a $35 balance to place a call to 911. Pour mes confrères francophone, nous n'avons pas à avoir d'argent ou de carte de crédit active pour que l'appel au 911...
- 05/10/2015
- Forum: Support Technique Français
- Topic: Freephoneline VOIP avec Routeur Apple Airport
- Replies: 3
- Views: 5648
Re: Freephoneline VOIP avec Routeur Apple Airport
Bonjour, j’ai beaucoup cherché à configurer mon système VoIP avec le matériel ci-dessous, utilisant deux lignes 1) Telktalk 10$/mois et 2) Freephoneline.ca (frais unique de 50+25$ puis +/-0$/mois). La configuration des ports entrants (et donc le son qui rentre) dans l'interface airport et avec les i...
- 01/22/2015
- Forum: Support Technique Français
- Topic: Configuration FX port 2 Grandstream HT502 ATA freephoneline
- Replies: 0
- Views: 4723
Configuration FX port 2 Grandstream HT502 ATA freephoneline
Configuring-FX-port-2-Grandstream-ATA-for-Freephoneline-ca-and-Double-NAT-error-problem-solving FR Bonjour, j’ai beaucoup cherché à configurer mon système VoIP avec le matériel ci-dessous, utilisant deux lignes 1) Telktalk 10$/mois et 2) Freephoneline.ca (frais unique de 50+25$ puis +/-0$/mois). Voi...