Fongo Community Forums

Confirming the same as Hyrules said - an email notification had been sent out several days prior to the maintenance, was posted on our service status page, and also in the forums. Unfortunately the voicemail maintenance did extend a couple hours longer than planned which was updated in our forums.

Looks like it doesn't have any sort of automatic DST in the back end and thus needs to be manually changed when DST starts and ends.

Voicemail services were restored within the last ~30 minutes. We apologize for the longer than expected downtime on this part of the calling platform.

A few updates are wrapping up on the voicemail system which ran a little longer than planned. Voicemail service should be restored shortly and we will update as soon as it is.

This bug in the voicemail system will be addressed in the upcoming maintenance that was just announced.

Feel free to pm fongo_support or any of the mods and we can help you out.

Thanks Mike, the new Telco is asking for a copy of a recent phone bill for the numbers i wish to port, which of course we don't get from FPL. I have tried calling Fongo accounts BUT you cannot speak to a real person to ask questions. Therefore, could you please let me know what information I can ge...

s35lam wrote:No, we have not been able to connect because our account seems to have been terminated and we do not know why. How should I go about to fix this?

An email to support, or PM to any of the support team/moderators with account details should yield an answer.

Do note that warranty is voided if the "warranty void if reset sticker" is removed. Is there a particular reason it was reset? There's generally no circumstances where a reset proves to be useful as the devices are all pre-configured and even hand tested before leaving our warehouse. Suppo...

sip.fongo.com is up and operational. Are you able to ping it?

Hi Mike, the timeout is set to 30 seconds. You'll want to set the registration timeout to 3600 seconds. Really aggressive timeouts like 30 seconds or less, where devices are registering several times a minute or more, will result in a short block of that IP to prevent abuse. If your set to 30 secon...

Hi Luke,

Free free to myself or fongo_neil a PM with your details.

johnfreephone wrote:Thanks for your reply.

How about #3?

You are correct on #3 - messages will queue up for when you come back online.

Hi Luke,

If you've received the completion email then your number is already on our network and ready to go! When a porting date was confirmed we would have also sent you an email, but if you don't remember seeing that one then it may have been caught in a spam filter perhaps.

Glad to hear things are working!!

No DDOS attacks are being done against Fongo or any of the Fongo sub-brands.

The status page does cover all Fongo brands

Unfortunately we do not allow this to prevent service abuse. You could consider porting your other number over to our service if it's in an area we can provide porting.

I appreciate you trying to help but the only one that can is freephoneline and they obviously could care less. I had already signed into my account on freephoneline.ca to double check the fpl settings listed in the settings section. I entered everything listed there in my ATA. I've done this severa...

We always do our best to communicate major, planned maintenance and our new service status page should also be beneficial in communicating service impacting problems or maintenance: http://status.fongo.com/ You sneaked that one in there, why wasn't it announced (or is this the announcement)? May I ...

It's always advised to use our hostname SIP servers (sip.fongo.com/voip.freephoneline.ca) and to not setup devices to bind to the IP addresses that a server may resolve to at any given time. As we continue to grow and scale as a company, so does the architecture that drives everything behind the sce...

Do you have the modem connected directly to the WRTP54G, or is the WRTP54G being daisy chained off another router? Reason for asking is even though the WRTP54G is a router itself, I see a lot of users daisy chain it off their other router (which will often have wireless N, or functionality not avail...

Just confirming from our end that there certainly isn't a major outage or week of downtime. I'd follow cu2o2o2's suggestions of posting more details about your setup so the community can help locate what isn't working for you and get you back online!

Moving your post to a more appropriate section (be sure to review the forum rules) and unlocking it. By locking your post others can't respond to you to offer assistance

If you've submitted a billing ticket then the team will get this corrected and follow-up with you as soon as they pick-up your ticket. The rep wouldn't have intentionally charged you three times, it was more than likely some sort of system error or glitch that caused the triple charge, or something ...