Fongo Community Forums

Hello,
I am in the process of moving to bell service (TV, Internet, Home Phone ). I would like to port my freephoneline number to bell but i would like to keep my account. What is the process for requesting a new number.

Edgar

Is it advisable to always upgrade the phone adapter firmware to the latest version?
Thanks for your input

hello,
does anyone have any suggestion with my problem. if someone calls, i can hear the caller but they can not hear me. No changes made to the settings.
I rebooted the system several times. i am with rogers, spa112 ATA, Hitron CGN3 modem.


Bram14

Hi all,
I have the same problem when i changed my modem from CGN3 to the new rogers CGN3ACR modem. I think it is not compatible with your equipments. I changed back to my old modem and it is working now.

yes i downgraded my router back to the CGN3 modem/router. I think the new roger's modem is not compatible with the spa112 ATA. Just my opinion.

Hello All,
My phone is working now. Causing the problem was the new hitron CGN3ACR modem from roger's. Thank you all for your suggestions.

Hi,
I performed the factory reset. The problem still exist. I am just wondering, maybe the new hitron modem is the culprit. I am not positive of the timeline when the problem started before or after I changed the modem.

i performed a test on my network as per tech support advice. i connected the spa112 to my hitron CGN3ACR modem from rogers directly. disconnected the router from the modem. I used my cell to call the home phone. i still can not hear ring back tone. after the third ring, i got a busy signal but the p...

that was my observation when i try to continue surfing the net. I am not sure what caused the slowdown. that was just a guess. i forgot to mention when i did that, the router is also connected to the modem.

The FPL technician thinks it's the Hitron is the second device. I did not have this problem when i was using the older roger's modem Hitron CGN3. The roger's technician is suggesting maybe my router needs a little bit of adjustment. Any thought on this i idea. if i connect the spa112 directly to the...

Tech support suspect that causing my problem is because I have two DHCP server. Any suggestion what can I do fix it. I have Hitron CGN3ACR operating in bridge mode and an ASUS RTAC66U router.

Is it always advisable to upgrade your ATA's firmware when their is a new release become available.
Thanks for your input

Can someone please tell me where to enter these values in the configuration menu for spa112. thanks in advance.
Registration Interval: 3600 seconds (1hour)
Failed Registration Re-Try Interval:120 seconds

yes i configured the spa112 as per the official guide including your post.
If i decide to switch to the HT502, all i need to do is configure the HT502 as per the official guideline?

Hi All,
i am still having problem with no inbound ringback. i changed SIP port as per Mango suggestion but the problem still exist. any other suggestion before opening a ticket.
I have a spare ATA grandstream HT502. Can I switch ATA. any thoughts of this idea. Thanks

I think the problem is intermittent because it's not working again. i will try to power on/off the ATA.

Thanks Mango, it works now. Just to make sure i changed the right values.
changed SIP TCP Port min: from 5060 > 20000 and SIP TCP port max : from 5080> 65535.
Thanks again for your help>

Hi Mango,
Just checking if your suggestion is for me> I'm not very techie so please bear with me. SIP Port are you referring to the RTP port min and max? thanks

i have exactly the same problem with my FPL lately except that my ATA is SPA112. Any suggestions. Thank you

Does any one experienced this problem before on spa 112 ATA. i'm having intermittent no ring back tone and busy signal (message: the person you are trying to reach is not available). i appreciate any suggestion. thank you